Atlanta, GA- based company is currently in need of a remote Closing Specialist. About the Role:

The Closing Specialist is responsible for supporting the closing process by preparing and completing required documentation, maintaining accurate records, and ensuring timely communication with customers. This role plays an important part in ensuring transactions are processed accurately and in compliance with applicable regulations and company procedures.

Due to the highly regulated nature of this work, the ideal candidate must possess exceptional attention to detail, strong organizational skills, and the ability to manage deadlines effectively. Success in this role requires accuracy, professionalism, and a commitment to compliance.

Key Responsibilities

• Enter and maintain accurate data within company systems
• Prepare, review, and complete documents required for closings
• Respond promptly and professionally to customer emails and inquiries
• Ensure closing files are complete and organized according to established procedures
• Verify documentation accuracy and identify discrepancies for resolution
• Maintain compliance with company policies and applicable federal regulations
• Coordinate with internal teams to support timely transaction processing
• Track deadlines and follow up on outstanding items as needed
• Maintain accurate records and documentation throughout the closing process
• Spend approximately 75–100% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong attention to detail and accuracy
• Excellent data entry skills
• Strong time management and organizational abilities
• Ability to work within highly regulated processes and procedures
• Professional written and verbal communication skills
• Ability to manage multiple tasks and deadlines simultaneously
• Strong documentation and recordkeeping skills
• Problem-solving and critical-thinking abilities
• Customer service experience and professionalism

Ideal Personality & Mindset:

• Detail-oriented and meticulous
• Dependable and accountable
• Process-driven and compliance-focused
• Organized and deadline-conscious
• Professional and customer-focused
• Calm under pressure and able to manage workload effectively
• Adaptable and responsive to changing priorities
• Committed to accuracy and quality

Tools & Technologies

• Company closing and document management systems
• Email and communication platforms

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:00 PM Eastern Timezone

8:30 PM to 5:00 AM Manila