Aliso Viejo, CA- based company is currently in need of a remote Billing Lead. Tasks will include but not limited to:

• Written (email) and verbal communication with homeowners and colleagues to collaborate and resolve escalated matters and inquiries from homeowners, colleagues and clients. Supervisory and escalation experience required.
• Review and comprehension of account ledgers (strong math skills) with experience troubleshooting complicated matters that may involve coordination with multiple departments.
• Train and mentor staff to ensure a high level of expertise and customer service is given. Foster a positive and collaborative team environment.
• Other tasks as required

The phone time for this role is 0- 25%

Skills requirements:
1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:
– Licensed OS

Hardware requirements:
1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:
Monday to Friday

Work hours:
8:00 AM to 4:30 PM Pacific Timezone
12:00 AM to 8:30 AM Manila