Are you the one? We are looking for Customer Service Superheroes!
Customer service Email Management Phone Calls @5 Star VA posted 6 days ago Shortlist Email JobJob Detail
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Job ID 31939
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Offered Salary 1000
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Career Level Manager
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Experience 2 Years
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Gender Female
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Industry Management
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Qualifications Associate
Job Description
Richardson, TX-based company is currently in need of CSR Virtual Assistants! Tasks will include but not limited to:
• Answer calls with a passion and commitment to assist people
• Work on emails when not on calls to respond to homeowners in a timely manner
• Complete necessary training, attend coaching and ongoing training as scheduled, attendance (ready willing and able to start their assigned
• Other tasks as required
The phone time for this role will be 90-100%.
Skills requirements:
1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required
Software requirement:
– Licensed OS
Hardware requirements:
1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)
Work schedule:
Monday to Friday
Work hours:
7:00 AM to 7:00 PM Central Timezone (shifting schedule)
9:00 PM to 9:00 AM Manila
