About the Role:

The Accounting Admin supports the AP Workflow Team by researching and resolving invoice retrieval issues, communicating with vendors, and coordinating with internal departments to ensure invoices are received and processed efficiently. This role requires someone who is detail-oriented, resourceful, and comfortable investigating issues across different platforms to identify patterns and find solutions.

The ideal candidate is tech-savvy, self-sufficient, and capable of staying focused while managing assigned responsibilities. Success in this position requires strong problem-solving skills, effective communication, and the ability to take initiative when resolving vendor and invoice-related issues.

Key Responsibilities:

• Research and identify patterns within various platforms to investigate invoice retrieval issues.
• Communicate with vendors through phone calls and online portals to resolve missing or inaccessible invoices.
• Investigate issues preventing invoices from being received or properly submitted.
• Collaborate with internal departments to identify and resolve invoice-related problems.
• Send and respond to emails with vendors and cross-departmental team members to coordinate solutions.
• Follow up on outstanding invoice requests and ensure issues are addressed in a timely manner.
• Maintain accurate documentation of vendor communications, invoice issues, and resolution efforts.
• Navigate various software platforms and systems to locate invoice information and troubleshoot retrieval challenges.
• Demonstrate initiative and resourcefulness when researching and resolving issues independently.
• Spend approximately 0–25% of the shift on the phone, primarily communicating with vendors regarding invoice retrieval and related issues.

Qualifications & Skills:

Important Skills:

• Strong attention to detail and accuracy.
• Excellent research and investigative skills.
• Ability to identify patterns and troubleshoot issues across multiple software platforms.
• Strong written and verbal communication skills.
• Professional telephone and email communication.
• Proficiency with computer systems and digital platforms.
• Ability to learn new industry-specific software and applications.
• Strong organizational and follow-up skills.
• Ability to manage vendor communications and coordinate across departments.
• Effective problem-solving and critical-thinking abilities.

Ideal Personality & Mindset:

• Self-sufficient: Able to work independently, stay on task, and complete assigned responsibilities without constant supervision.
• Resourceful: Takes initiative to research problems, explore available solutions, and determine the best course of action.
• Detail-oriented: Carefully reviews information and investigates discrepancies to ensure accuracy.
• Proactive: Follows up on unresolved issues and takes ownership of responsibilities.
• Persistent: Stays focused when troubleshooting difficult invoice retrieval issues and works toward resolution.
• Tech-savvy: Comfortable navigating different computer systems and willing to learn unfamiliar software.
• Dependable: Consistently completes assignments and manages responsibilities with accountability.
• Collaborative: Works effectively with vendors and internal departments to resolve issues.
• Focused: Maintains productivity and stays on task while managing daily priorities.

Tools & Technologies:

• Vendor invoice portals.
• Invoice retrieval and accounts payable platforms.
• Email and internal communication systems.
• Computer-based accounting and workflow management systems.
• Industry-specific accounting software and applications.

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment:

• Days: Monday–Friday
• Hours: 8:00 AM–4:30 PM Central Standard Time (CST).
• Work Environment: Administrative and research-focused role within the AP Workflow Team, involving invoice troubleshooting, vendor communication, cross-departmental coordination, and independent problem-solving.

Compensation:

• $5/hour.
• All raises and bonuses are at the discretion of the client.