About the Role:

The Assistant Community Association Manager (ACAM) provides essential administrative and communication support to help ensure community association operations run smoothly. This role focuses on accurate data entry, administrative uploads, and maintaining well-organized digital documents so that information is accessible, current, and properly stored.

The ideal candidate is tech-savvy, detail-oriented, and capable of using critical thinking to manage administrative tasks accurately and efficiently. The ACAM will also assist with customer communications, helping ensure inquiries and requests are handled professionally and information is documented appropriately.

Key Responsibilities:

• Complete administrative uploads and data entry accurately and efficiently.
• Organize, maintain, and store digital documents to ensure records are accessible and up to date.
• Support customer communications through email and other communication channels.
• Respond to routine customer inquiries professionally and direct complex issues to the appropriate team member when needed.
• Review information and documents for accuracy, completeness, and consistency.
• Maintain organized digital files and follow established document management procedures.
• Learn and adapt to industry-specific software and internal systems.
• Identify missing information, discrepancies, or administrative issues and take appropriate action to resolve them.
• Apply critical thinking to prioritize tasks, follow instructions, and support daily operations.
• Spend approximately 0–25% of the shift on the phone, with the remaining time focused primarily on administrative tasks, data entry, document management, and other assigned duties.

Qualifications & Skills:

Important Skills:

• Strong attention to detail and accuracy in data entry and document handling.
• Critical thinking and problem-solving abilities.
• General computer proficiency and confidence navigating digital systems.
• Ability to learn new industry-specific software and processes quickly.
• Strong organizational and document management skills.
• Clear, professional written and verbal communication.
• Ability to review information carefully and identify errors or missing details.
• Effective time management and task prioritization.
• Ability to follow procedures and manage administrative responsibilities consistently.

Ideal Personality & Mindset:

• Detail-oriented: Takes care to ensure records, uploads, and data entries are accurate and complete.
• Proactive: Identifies missing information and addresses issues before they become larger problems.
• Dependable: Completes assigned tasks consistently and meets deadlines.
• Analytical: Uses sound judgment and critical thinking when reviewing information and resolving routine issues.
• Organized: Maintains orderly files and follows established processes.
• Adaptable: Comfortable learning new tools, systems, and procedures.
• Service-minded: Communicates respectfully and professionally with customers.
• Collaborative: Works well with team members and supports shared operational goals.

Tools & Technologies:

• Computer-based administrative and data entry systems.
• Digital document storage and file management platforms.
• Email and customer communication tools.
• Industry-specific community association management software, with the ability to learn new systems as needed.

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment:

• Days: Monday–Friday
• Hours: 9:00 AM–5:30 PM Central Standard Time (CST)
• Work Environment: Administrative and customer communication support in a digital, software-driven environment.

Compensation:

• $5/hour.
• All raises and bonuses are at the discretion of the client.