About the Role:

The Assistant Property Coordinator supports the Operations team with the day-to-day management of a portfolio of approximately 225–275 units. This role involves communicating professionally with applicants, tenants, and vendors; assisting with vacancy listings, work orders, rental applications, and delinquency follow-ups; and providing administrative support to the Senior Property Coordinator to ensure property operations run smoothly.

The ideal candidate is an organized, dependable, and tech-savvy professional with strong written and verbal communication skills. This position requires timely follow-through, attention to detail, and the ability to manage multiple property-related tasks while maintaining a positive customer experience. The successful candidate will be comfortable learning new industry-specific software and working collaboratively to keep property management processes efficient and well-organized.

Key Responsibilities

• Communicate professionally and promptly with applicants, tenants, and vendors through phone calls and written correspondence.
• Assist with listing and managing property vacancies, ensuring information is accurate and inquiries receive timely responses.
• Process rental applications by organizing submitted information, tracking application status, and following established procedures.
• Create, monitor, and follow up on work orders to help ensure maintenance requests are properly documented and addressed.
• Contact tenants regarding delinquent accounts, provide appropriate follow-up, and document communication according to established procedures.
• Provide administrative and operational support to the Senior Property Coordinator in managing a portfolio of approximately 225–275 units.
• Maintain accurate and organized tenant records, property files, application documents, and other operational information.
• Track outstanding requests, pending applications, maintenance issues, and follow-up tasks to ensure timely completion.
• Learn and use property management software and other industry-specific tools to manage records, communication, and daily workflows.
• Expect to spend approximately 25–50% of the shift on the phone, communicating with applicants, tenants, vendors, and other relevant parties.

Qualifications & Skills

Important Skills:

• Strong written and verbal English communication skills, with the ability to communicate clearly and professionally over the phone and through email.
• Excellent organizational skills and the ability to manage multiple applications, work orders, vacancy listings, and tenant follow-ups simultaneously.
• Strong attention to detail when maintaining records, processing applications, documenting communications, and updating property information.
• Effective time management and prioritization skills to handle competing tasks and meet deadlines.
• Customer service skills, including the ability to respond promptly, address concerns professionally, and maintain positive relationships.
• Strong follow-up and coordination skills to ensure outstanding requests and administrative tasks are completed.
• Basic computer proficiency and the ability to learn property management software and other industry-specific applications quickly.
• Ability to maintain accurate digital records and follow established procedures for rental applications, work orders, and delinquency communication.
• Professional phone etiquette and confidence communicating with tenants, applicants, vendors, and internal team members.
• Ability to work independently while collaborating effectively with the Senior Property Coordinator and Operations team.

Ideal Personality & Mindset:

• Service-minded: Prioritizes timely, helpful, and professional communication to provide a positive experience for applicants, tenants, and vendors.
• Highly organized: Keeps records, applications, work orders, and follow-up tasks structured and easy to track.
• Detail-oriented: Reviews information carefully and ensures property records and communications are accurate.
• Proactive and dependable: Takes initiative, follows through on assigned responsibilities, and addresses outstanding tasks without constant reminders.
• Clear and responsive communicator: Provides timely updates, responds to inquiries promptly, and communicates professionally in both written and verbal interactions.
• Adaptable and tech-savvy: Learns new software and systems quickly and adjusts to evolving property management processes.
• Efficient multitasker: Balances multiple responsibilities while maintaining accuracy, professionalism, and consistent follow-through.
• Accountable: Takes ownership of assigned tasks and communicates promptly when issues require additional support.
• Collaborative: Works closely with the Senior Property Coordinator and other team members to keep daily operations running smoothly.
• Professional and discreet: Handles tenant information and sensitive property-related matters responsibly.

Tools & Technologies

• Property management software and industry-specific applications
• Email and calendar platforms
• Digital file storage and document management systems
• Spreadsheets and office productivity tools
• Rental application processing systems
• Work order and maintenance tracking platforms
• Tenant communication and record management systems

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Working days: Monday–Friday
• Working hours: 9:00 AM–5:30 PM PST
• Department: Operations
• Reporting to: Not specified
• Work arrangement: Remote
• The role supports a portfolio of approximately 225–275 units and requires consistent communication, accurate documentation, strong organizational skills, and coordination with applicants, tenants, vendors, and the Senior Property Coordinator.

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.