About the Role:

The Property Manager supports the Property Management team by overseeing contract work and application processing, maintaining positive tenant relationships, coordinating maintenance requests, and managing day-to-day property administration. Reporting to the Supervisor, this role helps ensure that applications and contracts are processed accurately, tenant concerns are addressed promptly, and property-related tasks are organized and completed efficiently.

The ideal candidate is an organized, detail-oriented professional with strong English communication skills and the ability to multitask in a fast-paced environment. This role requires someone who can communicate professionally with tenants and other stakeholders, coordinate maintenance activities, manage administrative responsibilities, and quickly learn new industry-specific software to support efficient property operations.

Key Responsibilities

• Process rental applications, review submitted information for completeness and follow established procedures to support timely application decisions.
• Prepare, coordinate, and track contracts and related documentation, ensuring records are accurate and deadlines are met.
• Maintain professional tenant relationships by responding to questions, addressing concerns, and providing timely updates.
• Coordinate maintenance requests by communicating with tenants, arranging service providers, tracking progress, and following up to ensure issues are resolved.
• Manage property administration tasks, including maintaining tenant records, organizing files, updating systems, and tracking important dates and documentation.
• Communicate with tenants, contractors, maintenance providers, and internal team members to coordinate property-related activities.
• Monitor outstanding applications, contracts, maintenance requests, and tenant inquiries to ensure appropriate follow-through.
• Maintain accurate and organized property management records while protecting confidential tenant and contract information.
• Use property management software and other digital tools to manage workflows, update information, and improve operational efficiency.
• Expect to spend approximately 25–50% of the shift on the phone, communicating with tenants, contractors, service providers, and other stakeholders.

Qualifications & Skills

Important Skills:

• Strong English communication skills, both written and verbal, with the ability to communicate professionally and clearly with tenants and service providers.
• Excellent organizational skills and the ability to manage applications, contracts, maintenance requests, and tenant records simultaneously.
• High attention to detail when reviewing applications, processing contracts, updating records, and documenting tenant communications.
• Strong multitasking and prioritization skills to manage competing requests, recurring administrative tasks, and time-sensitive issues.
• Effective customer service and tenant relations skills, including the ability to respond professionally to questions and concerns.
• Strong follow-up and coordination skills to ensure maintenance requests, applications, and other property-related matters reach resolution.
• Proficiency with standard office technology and the ability to learn new property management software and industry-specific systems quickly.
• Effective problem-solving skills and the ability to identify issues, gather information, and determine appropriate next steps.
• Professional phone etiquette and confidence handling tenant inquiries and coordinating with contractors or external service providers.
• Ability to maintain accurate records, handle sensitive information responsibly, and follow established processes.

Ideal Personality & Mindset:

• Service-minded: Prioritizes positive tenant experiences and responds to questions and concerns with professionalism and care.
• Highly organized: Maintains structured records, tracks outstanding tasks, and ensures important details and deadlines are not overlooked.
• Detail-oriented: Carefully reviews applications, contracts, and documentation to minimize errors and maintain accurate records.
• Proactive and dependable: Takes initiative, follows up consistently, and ensures responsibilities are completed without unnecessary reminders.
• Adaptable and tech-savvy: Comfortable learning new software, adjusting to changing workflows, and using technology to improve efficiency.
• Strong communicator: Expresses information clearly, listens carefully, and maintains a professional approach in written and verbal interactions.
• Effective multitasker: Balances tenant communication, application processing, contract coordination, and maintenance administration while maintaining quality.
• Problem-solver: Approaches tenant and property-related issues calmly, identifies practical solutions, and escalates concerns when appropriate.
• Collaborative: Works effectively with supervisors, tenants, contractors, and internal team members to keep property operations running smoothly.
• Accountable: Takes ownership of assigned tasks and communicates promptly when an issue requires additional support or a decision.

Tools & Technologies

• Property management software and industry-specific applications
• Digital application and contract processing systems
• Email and calendar platforms
• Spreadsheets and office productivity tools
• Digital file storage and document management systems
• Maintenance request and service coordination platforms
• Tenant communication and record management systems

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Working hours: 9:00 AM–5:00 PM CST
• Working days: Monday – Friday
• Department: Property Management
• Reporting to: Supervisor
• Work arrangement: Remote
• The role requires frequent communication with tenants and service providers, careful documentation, consistent follow-up, and the ability to manage multiple property-related priorities throughout the workday.

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.