About the Role:

The Accounts Receivable Associate supports the Accounting team by managing billing communications, applying account charges accurately, and assisting homeowners with account-related questions. Reporting to the Accounting Manager, this role requires excellent communication, strong critical thinking, attention to quality, and a dependable approach to handling high-volume customer interactions and financial account responsibilities.

Key Responsibilities

• Send billing statements to homeowners on annual, monthly, quarterly, and semi-annual schedules.
• Apply late fees and interest to accounts accurately on a monthly basis.
• Correspond with homeowners regarding billing statements, account balances, payments, and related questions.
• Spend approximately 75–100% of the shift on the phone communicating with homeowners and addressing account needs.
• Respond to homeowner inquiries with urgency, professionalism, and excellent customer service.
• Review work carefully to ensure billing and account information is accurate and complete.
• Use critical thinking to research account questions and determine appropriate next steps.
• Maintain timely follow-up and close the loop on homeowner requests and outstanding issues.
• Communicate clearly and professionally in both written and verbal interactions.
• Maintain dependable attendance, follow established accounting processes, and complete assigned responsibilities consistently.

Qualifications & Skills
Important Skills:

• Excellent English verbal and written communication
• Strong customer service skills
• Accounts receivable and billing aptitude
• Strong critical thinking and problem-solving abilities
• High attention to detail and accuracy
• Ability to manage high-volume phone interactions
• Professional written correspondence skills
• Strong follow-through and task ownership
• Ability to respond with urgency and prioritize effectively
• Dependable and consistent work habits
• Ability to review work for quality and accuracy

Ideal Personality & Mindset:

• Dependable and accountable
• Service-minded and professional
• Proactive and responsive
• Detail-oriented and quality-focused
• Strong critical thinker
• Patient and empathetic when assisting homeowners
• Comfortable taking ownership of issues through resolution
• Organized and able to manage multiple priorities
• Committed to closing the loop and following through
• Calm, professional, and solution-oriented under pressure

Tools & Technologies

• Microsoft Suite

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Weekdays
• 8:00 AM–5:00 PM Pacific Standard Time
• 8-hour workday with a 30-minute break
• Remote, customer-facing accounting environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.