About the Role:

The Accounts Receivables Specialist supports financial operations by monitoring accounts, collecting outstanding payments, and maintaining accurate financial records. This role communicates regularly with homeowners and property managers to address account questions, resolve payment concerns, and support timely collection efforts.

Success in this role requires confidence and professionalism when communicating by phone, strong attention to detail, and the ability to manage financial information accurately. The ideal candidate is organized, dependable, comfortable with collections conversations, and committed to providing excellent service while achieving collection goals.

Key Responsibilities

• Monitor homeowner and property accounts for outstanding balances and payments
• Conduct collection follow-up to secure timely payment of outstanding amounts
• Maintain accurate and up-to-date financial and account records
• Communicate effectively with homeowners and property managers regarding balances, payments, and account questions
• Handle phone conversations confidently and professionally, including potentially difficult payment-related discussions
• Research account information and assist with resolving payment discrepancies
• Document collection activities, communications, and account updates accurately
• Follow up consistently on outstanding balances and unresolved account issues
• Collaborate with internal teams and property managers to resolve account concerns
• Spend approximately 50–75% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Accounts receivable and collections experience preferred
• Strong verbal and written communication skills
• Confident and professional phone communication
• Strong customer service and conflict-resolution abilities
• Attention to detail and financial accuracy
• Strong organizational and time management skills
• Ability to manage multiple accounts and priorities
• Strong follow-up and problem-solving skills
• Ability to maintain accurate financial records
• Ability to handle sensitive financial conversations professionally

Ideal Personality & Mindset:

• Confident and comfortable communicating by phone
• Professional and customer-focused
• Patient and composed during difficult conversations
• Detail-oriented and accurate
• Organized and dependable
• Persistent while maintaining a respectful approach
• Proactive with strong follow-through
• Solutions-oriented
• Comfortable working independently and managing priorities

Tools & Technologies

• Not specified

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM EST
• Remote work environment

Compensation

• Starting at $5/hour depending on experience.
• All raises and bonuses are at the discretion of the client.