About the Role:

The Leasing Agent supports leasing operations by responding to prospective residents, screening applicants, and marketing available properties. This role serves as an important point of contact for prospective residents and helps move applicants efficiently through the leasing process.

Success in this role requires strong organizational and multitasking skills, excellent communication, and the ability to manage multiple leasing inquiries and applicant activities efficiently. The ideal candidate is responsive, detail-oriented, and customer-focused.

Key Responsibilities

• Answer and respond to inquiries received through the leasing line
• Provide prospective residents with accurate information about available properties and leasing requirements
• Screen rental applicants according to established procedures and guidelines
• Review applicant information and maintain accurate records throughout the screening process
• Post available properties to the appropriate marketing platforms
• Keep property listings accurate, current, and appealing to prospective residents
• Follow up with prospective applicants and assist them throughout the leasing process
• Manage multiple leasing inquiries, applicants, and property listings simultaneously
• Communicate professionally with prospective residents and internal team members
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to multitask and manage competing priorities
• Strong customer service skills
• Ability to screen applicants accurately and consistently
• Strong attention to detail
• Ability to respond promptly to prospective resident inquiries
• Ability to maintain accurate applicant and property information
• Basic computer and data entry skills
• Previous leasing or property management experience is preferred

Ideal Personality & Mindset:

• Friendly and approachable
• Organized and dependable
• Responsive and proactive
• Customer-focused and professional
• Detail-oriented and thorough
• Adaptable and comfortable managing multiple priorities
• Efficient with strong follow-through
• Positive and collaborative

Tools & Technologies

• Not specified

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Thursday
• 9:00 AM – 7:00 PM EST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.