About the Role:

The Admin Assistant provides administrative support for day-to-day property management operations, with a primary focus on lease renewals, delinquency follow-up, and invoice processing. This role helps ensure property records and administrative tasks are handled accurately, efficiently, and within established deadlines.

This is not a call center role. Success requires strong organizational and time management skills, along with the ability to independently plan, prioritize, and complete multiple administrative tasks. The ideal candidate is detail-oriented, proactive, dependable, and comfortable managing work with limited phone interaction.

Key Responsibilities

• Assist with processing and tracking lease renewals
• Monitor delinquent accounts and complete appropriate follow-up activities
• Review and process property-related invoices accurately and efficiently
• Maintain accurate property and tenant records within company systems
• Track administrative tasks and follow up to ensure deadlines are met
• Review documents and account information for accuracy and completeness
• Coordinate with property management team members to resolve administrative issues
• Prioritize daily responsibilities based on urgency and established deadlines
• Maintain organized documentation and records
• Spend approximately 0–25% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Previous property management or administrative experience preferred
• Strong organizational and time management skills
• Ability to independently plan, prioritize, and manage workload
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and deadlines simultaneously
• Strong written communication and documentation skills
• Basic understanding of lease administration and delinquency processes preferred
• Ability to review and process invoices accurately
• Strong data entry and computer skills
• Ability to work independently and follow established procedures

Ideal Personality & Mindset:

• Organized and highly dependable
• Self-motivated and proactive
• Detail-oriented and thorough
• Strong planner who can prioritize effectively
• Efficient and deadline-driven
• Comfortable working independently
• Solutions-oriented and resourceful
• Consistent with follow-through
• Professional and collaborative

Tools & Technologies

• AppFolio
• Property Meld
• Other property management software as required

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:30 PM EST
• Remote work environment
• This is an administrative role and is not a call center position

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.