About the Role:

The Maintenance Coordinator supports the Maintenance team by coordinating service requests, communicating with clients, and maintaining accurate records. Reporting to the Maintenance Director, this role helps ensure maintenance requests are handled efficiently and that clients receive timely, professional communication throughout the process.

Success in this role requires strong time management, excellent organizational skills, and a positive, service-oriented attitude. The ideal candidate can manage multiple requests simultaneously, communicate effectively with clients and vendors, and maintain accurate data while working in a fast-paced environment.

Key Responsibilities

• Respond to incoming client calls and provide friendly, professional customer service
• Coordinate maintenance requests from initial intake through completion
• Communicate with clients, vendors, and internal team members regarding maintenance needs and scheduling
• Track open maintenance requests and follow up to ensure timely resolution
• Enter and maintain accurate maintenance and customer information in company systems
• Update records and document service-related communications and activities
• Prioritize maintenance requests based on urgency and established procedures
• Assist with scheduling vendors and coordinating access to properties as needed
• Maintain organized records and ensure information is entered accurately
• Spend approximately 50–75% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong customer service and phone communication skills
• Excellent time management and organizational abilities
• Strong data entry skills with a high level of accuracy
• Ability to manage multiple maintenance requests and competing priorities
• Strong follow-up and task-tracking abilities
• Excellent verbal and written communication skills
• Ability to communicate professionally with clients, vendors, and team members
• Ability to learn and navigate property management and communication software
• Experience with AppFolio is preferred
• Strong problem-solving and prioritization skills

Ideal Personality & Mindset:

• Positive and friendly attitude
• Service-minded and professional
• Highly organized and dependable
• Proactive with strong follow-through
• Calm and solutions-oriented under pressure
• Adaptable and comfortable with changing priorities
• Detail-oriented and committed to accuracy
• Collaborative and supportive of team goals

Tools & Technologies

• Gmail
• AppFolio
• Slack

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM CST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.