About the Role:

The Admin Assistant supports the Client Service team by serving as a primary point of contact for homeowners and clients, ensuring inquiries are handled professionally and efficiently. This role is responsible for answering inbound calls, assisting with owner portal inquiries, routing requests to the appropriate departments, and providing administrative support to Corporate Administrators.

Success in this role requires excellent communication skills, strong customer service abilities, and the capacity to multitask in a fast-paced environment. The ideal candidate is dependable, learns quickly, and is committed to providing outstanding support while maintaining a high level of professionalism.

Key Responsibilities

• Answer inbound customer calls and provide prompt, professional assistance
• Route calls and inquiries to the appropriate department when necessary
• Assist homeowners with owner portal questions and account-related inquiries
• Respond to Action Items and ensure requests are addressed or assigned appropriately
• Support Corporate Administrators with daily administrative tasks
• Maintain accurate records of customer interactions and completed requests
• Monitor and follow up on outstanding inquiries to ensure timely resolution
• Communicate professionally with homeowners, clients, and internal team members
• Assist with general administrative duties as assigned
• Spend approximately 75–100% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Excellent verbal and written communication skills
• Clear, professional, and well-spoken English
• Strong customer service and interpersonal skills
• Ability to manage a high volume of inbound calls
• Strong multitasking and time management abilities
• Excellent organizational skills and attention to detail
• Fast learner with the ability to adapt to new systems and processes
• Reliable attendance and strong dependability
• Proficiency with Microsoft 365 applications
• Ability to work independently and collaboratively within a team

Ideal Personality & Mindset:

• Friendly, patient, and service-oriented
• Professional and dependable
• Positive attitude with a willingness to learn
• Calm and composed under pressure
• Organized with strong attention to detail
• Proactive and responsive
• Collaborative and supportive of team goals
• Committed to providing exceptional customer experiences

Tools & Technologies

• Microsoft 365
• Microsoft Outlook
• Microsoft Teams
• SharePoint

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 9:00 AM – 5:00 PM EST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.