About the Role:

The Community Manager serves as the primary point of contact for community boards and homeowners, ensuring exceptional communication, timely follow-up, and effective management of community operations. This role is responsible for overseeing board communications, reviewing financial reports, supporting community transitions, and facilitating virtual board and annual meetings.

Success in this role requires outstanding communication skills, strong organizational abilities, and the capability to balance multiple priorities in a fast-paced environment. The ideal candidate is professional, responsive, and committed to delivering exceptional service while maintaining productive relationships with boards, homeowners, and internal teams.

Key Responsibilities

• Serve as the primary point of contact for community boards and homeowners, providing prompt and professional communication
• Respond to board and homeowner inquiries in a timely manner
• Review and distribute monthly financial reports to community boards
• Assist with community transition and setup processes
• Prepare agendas, meeting materials, and supporting documentation for virtual board and annual meetings
• Attend and facilitate virtual board and annual meetings, including occasional evening meetings
• Coordinate with internal departments to ensure community needs are addressed efficiently
• Maintain accurate records and documentation related to assigned communities
• Balance multiple priorities while meeting deadlines and providing exceptional customer service
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Excellent written and verbal communication skills
• Strong customer service and relationship management abilities
• Experience reviewing and communicating financial reports
• Strong organizational and time management skills
• Ability to balance multiple priorities and deadlines
• Experience preparing for and facilitating virtual meetings
• High attention to detail and accuracy
• Proficiency with Microsoft Office 365, including Teams, Outlook, Excel, and SharePoint
• Ability to learn and navigate internal community management systems
• Strong problem-solving and decision-making skills

Ideal Personality & Mindset:

• Professional and service-oriented
• Highly organized and dependable
• Strong communicator with excellent follow-through
• Calm and solution-focused under pressure
• Adaptable and able to manage changing priorities
• Collaborative team player
• Proactive and accountable
• Committed to delivering exceptional service to community boards and homeowners

Tools & Technologies

• Citrix
• Microsoft Office 365 (Teams, Outlook, Excel, SharePoint)
• CS
• Strongroom
• Workpoints+
• TownSq

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM CST
• Occasional evening availability for virtual board and annual meetings
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.