About the Role:

The Associate Manager supports the Community Management team by serving as a primary point of contact for homeowners, coordinating with contractors, and assisting with the day-to-day operations of assigned communities. This role ensures homeowner inquiries are addressed promptly, vendor requests are coordinated efficiently, and internal communication remains organized and effective.

Success in this role requires excellent customer service, strong organizational abilities, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is detail-oriented, communicates professionally, and works collaboratively to support both homeowners and the community management team.

Key Responsibilities

• Respond to homeowner inquiries via email and phone in a timely and professional manner
• Coordinate with contractors to obtain proposals and request completion of maintenance or service work
• Communicate effectively with internal team members to ensure smooth community operations
• Track and follow up on homeowner requests and vendor activities
• Maintain accurate records of homeowner communications and contractor updates
• Assist with administrative tasks that support community management operations
• Monitor assigned tasks and ensure deadlines are met
• Deliver exceptional customer service while maintaining positive homeowner and vendor relationships
• Collaborate with Community Managers and internal departments to resolve issues efficiently
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong customer service and communication skills
• Excellent written and verbal communication
• Strong attention to detail
• Effective time management and organizational skills
• Ability to multitask and prioritize competing responsibilities
• Experience coordinating with vendors or contractors is preferred
• Proficiency with Microsoft Outlook, Teams, and SharePoint
• Ability to learn and navigate CINC software
• Strong problem-solving and follow-up skills
• Ability to work independently and collaboratively

Ideal Personality & Mindset:

• Professional and dependable
• Detail-oriented and highly organized
• Service-minded and responsive
• Proactive with excellent follow-through
• Collaborative team player
• Adaptable in a fast-paced environment
• Patient and solution-focused when assisting homeowners
• Committed to delivering high-quality support and maintaining positive relationships

Tools & Technologies

• Microsoft Outlook
• Microsoft Teams
• Microsoft SharePoint
• CINC

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM PST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.