About the Role:

The Neighbor Support / Architectural Review Specialist supports the Association Compliance & Neighbor Relations team by serving as a primary point of contact for homeowners regarding architectural modification requests and general community inquiries. This role is responsible for delivering exceptional customer service, maintaining accurate homeowner records, and ensuring timely communication with residents.

Success in this role requires excellent communication skills, patience, compassion, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is solution-oriented, detail-focused, and committed to providing a positive experience for homeowners while supporting community compliance processes.

Key Responsibilities

• Respond to homeowner emails regarding architectural modification requests
• Answer inbound phone calls related to modification requests and general community inquiries
• Provide accurate and professional information regarding association policies and procedures
• Update and maintain homeowner records within company systems
• Document homeowner interactions and maintain organized records
• Collaborate with internal teams to resolve homeowner questions and support compliance processes
• Monitor requests and ensure timely follow-up on homeowner inquiries
• Maintain confidentiality when handling homeowner information
• Deliver exceptional customer service while fostering positive homeowner relationships
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Excellent written and verbal communication skills
• Strong customer service and relationship-building abilities
• Problem-solving and critical-thinking skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize competing responsibilities
• High attention to detail and accuracy
• Ability to maintain professionalism when handling sensitive or challenging situations
• Proficiency with Microsoft Office 365 applications
• Experience with homeowner association or property management systems is a plus
• Ability to maintain accurate records and documentation

Ideal Personality & Mindset:

• Patient and compassionate when assisting homeowners
• Professional and courteous in all interactions
• Highly organized and dependable
• Proactive with strong follow-through
• Adaptable and capable of managing multiple priorities
• Collaborative and supportive team player
• Solution-oriented with a positive attitude
• Committed to delivering exceptional homeowner service

Tools & Technologies

• Microsoft Outlook
• VMS
• Smartwebs
• Microsoft Teams
• Microsoft Office 365

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 4:30 PM EST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.