The Admin provides clerical and administrative support to the lead Community Manager(s) while serving as a key point of contact for homeowners and assisting with daily community management operations. This role is responsible for handling customer service requests, maintaining organized records, and ensuring administrative tasks are completed accurately and efficiently.

The ideal candidate is organized, detail-oriented, and professional, with strong communication skills and the ability to interact effectively with homeowners, vendors, board members, committee members, and internal staff. Clear spoken English is essential for providing exceptional customer service and maintaining effective communication.

Key Responsibilities

• Provide clerical and administrative support to the lead Community Manager(s)
• Respond to homeowner customer service requests in a timely and professional manner
• Serve as a liaison between Community Managers and homeowners
• Communicate with vendors, board members, committee members, and internal departments as needed
• Maintain accurate records, files, and documentation
• Perform data entry and general administrative tasks
• Assist with preparing correspondence, reports, and other administrative documents
• Coordinate and follow up on assigned administrative tasks
• Support daily community management operations while maintaining confidentiality
• Spend approximately 0–25% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong administrative and clerical experience
• Excellent customer service skills
• Clear and professional spoken English
• Strong written communication skills
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to multitask and prioritize responsibilities
• Professional interpersonal skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently while collaborating with a team

Ideal Personality & Mindset:

• Professional and dependable
• Organized and detail-oriented
• Friendly, patient, and service-focused
• Proactive with excellent follow-through
• Adaptable and able to manage changing priorities
• Collaborative team player
• Positive attitude and willingness to help others
• Committed to delivering high-quality administrative support

Tools & Technologies

• Company administrative and community management software as applicable

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 9:00 AM – 5:00 PM EST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.