About the Role:

The Associate Manager is responsible for providing administrative and customer support to a variety of stakeholders, including agents, appraisers, escrow companies, lenders, homeowners, and internal colleagues. This role manages high volumes of written and verbal communication while ensuring documentation is organized, requests are handled promptly, and records remain accurate.

This is a fast-paced, high communication volume position that requires excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities. The ideal candidate is professional, responsive, and committed to delivering outstanding service while maintaining accuracy and efficiency.

Key Responsibilities

• Respond to email inquiries from agents, appraisers, escrow companies, lenders, homeowners, and internal colleagues within one business day
• Handle inbound phone calls from clients and business partners, providing professional and timely assistance
• Maintain accurate records through data entry and document management
• Categorize, organize, and maintain electronic documents within company systems
• Process administrative and clerical tasks to support daily operations
• Collaborate with internal teams to resolve inquiries and ensure timely follow-up
• Monitor assigned tasks and ensure requests are completed accurately and on schedule
• Maintain confidentiality while handling sensitive information and documentation
• Provide exceptional customer service in a high-volume communication environment
• Spend approximately 50–75% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Excellent written and verbal communication skills
• Strong customer service and relationship management abilities
• Exceptional organizational and time management skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritize work in a fast-paced environment
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint
• Experience with document management and data entry
• Ability to learn and navigate multiple business systems efficiently
• Strong problem-solving and critical-thinking skills
• Ability to maintain professionalism and confidentiality when handling sensitive information

Ideal Personality & Mindset:

• Professional and dependable
• Highly organized and detail-oriented
• Calm and composed under pressure
• Customer-focused and service-minded
• Adaptable and responsive in a fast-paced environment
• Proactive with strong follow-through
• Collaborative team player
• Committed to accuracy, accountability, and continuous improvement

Tools & Technologies

• Microsoft 365
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft SharePoint
• Microsoft Teams
• CINC Systems
• CXOne / NICE
• Community Archives Marketplace
• Standard web browsers (Google Chrome, Firefox, etc.)

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM PST
• Remote work environment
• Fast-paced, high communication volume environment requiring responsiveness, organization, and attention to detail

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.