About the Role:

The Leasing Coordinator supports property management operations by handling leasing-related communications, processing applications, and verifying applicant information. This role plays a key part in ensuring a smooth and efficient leasing process while maintaining strong communication with prospective residents and internal teams.

Reporting to the Senior Property Manager, this position requires strong communication skills, attention to detail, and the ability to manage a high volume of phone-based interactions. The ideal candidate is dependable, organized, and able to work independently while maintaining accuracy and professionalism throughout the leasing process.

Key Responsibilities

• Make outbound and inbound calls related to leasing inquiries and applications
• Process rental applications accurately and efficiently
• Verify applicant information and documentation to ensure completeness and compliance
• Communicate clearly with prospects regarding application status and requirements
• Maintain accurate records of applications and leasing activity within property management systems
• Coordinate with internal teams to support leasing approvals and workflows
• Follow established leasing procedures and guidelines consistently
• Provide timely updates and follow-ups to applicants and stakeholders
• Manage a high volume of communication while maintaining professionalism and accuracy
• Spend approximately 75–100% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• High attention to detail and accuracy in application processing
• Ability to manage high-volume phone communication
• Strong organizational and time management skills
• Ability to work independently with minimal supervision
• Customer service and client communication skills
• Ability to follow structured processes and procedures
• Basic proficiency with property management systems and Microsoft tools
• Ability to multitask in a fast-paced environment

Ideal Personality & Mindset:

• Dependable with strong attendance and reliability
• Highly committed and consistent in performance
• Detail-oriented and process-driven
• Professional and calm in customer interactions
• Self-motivated and independent worker
• Strong communicator with a service-oriented mindset
• Comfortable working in a fast-paced leasing environment
• Focused on accuracy and follow-through

Tools & Technologies

• Microsoft Office
• AppFolio

Work Schedule & Environment

• Monday, Tuesday, Wednesday, and Friday: 9:00 AM – 5:00 PM PST
• Thursday: 8:30 AM – 5:00 PM PST
• Remote or office-based leasing environment with high phone interaction and application processing volume

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.