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Admin Support Customer service Phone Calls @5 Star VA posted 6 days ago Shortlist Email JobJob Detail
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Job ID 11654
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Offered Salary 1000
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Career Level Others
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Experience 2 Years
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Gender Female
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Industry Management
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Qualifications Associate
Job Description
Lexington, MA-based company is currently in need of a remote CSR Virtual Assistant! Tasks will include but not limited to:
• Answer client phone calls
• Escalation point of contact for property customer service calls
• Monitor shared inbox and respond to general client inquiries
• Other tasks as required
The phone time for this role is 50-75%.
Skills requirements:
1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required
Software requirement:
– Licensed OS
Hardware requirements:
1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)
Work schedule:
Monday to Friday
Work hours:
8:30 AM to 5:00 PM Eastern Timezone
9:30 PM to 6:00 AM Manila
