We are seeking a detail-oriented and dependable Client Accounting Specialist to support our Administrative and Accounting operations. This role is primarily responsible for maintaining accurate financial records, preparing monthly client financial statements, and supporting general ledger (GL) cash and accrual accounting processes.

In this position, you will manage a small portfolio of client accounts, serving as a financial point of contact while ensuring accuracy, timeliness, and consistency in reporting. You will also assist with client transitions both into and out of the organization, helping ensure smooth financial onboarding and offboarding processes.

This role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple deadlines across several client accounts. The ideal candidate is comfortable working in a structured accounting environment and is proactive in maintaining accuracy in reconciliations and financial reporting.

Key Responsibilities

• Perform general ledger (GL) cash and accrual accounting activities
• Prepare monthly financial statements and reports for assigned client accounts
• Manage a small portfolio of client accounts as a financial point of contact
• Assist with client onboarding and offboarding, ensuring accurate financial transition processes
• Support bank reconciliations and ensure accuracy of financial data
• Monitor and maintain up-to-date financial records across multiple accounts
• Collaborate with internal teams to resolve discrepancies and ensure reporting accuracy
• Utilize C3 accounting software to manage financial data and reporting
• Use Microsoft Excel, Word, Outlook, and Teams for daily accounting and communication tasks
• Maintain adherence to deadlines and financial reporting schedules
• Spend approximately 25–50% of time on client communication and support calls

Qualifications & Skills

Important Skills:

• Strong knowledge of accounting principles (GL, cash, and accrual accounting)
• High attention to detail and accuracy, especially in reconciliations and financial reporting
• Strong organizational and time management skills
• Ability to manage multiple client accounts and deadlines simultaneously
• Proficiency with accounting systems (C3 or similar ERP/accounting software)
• Strong Microsoft Office skills (Excel, Word, Outlook, Teams)
• Analytical and problem-solving skills in financial contexts
• Clear and professional communication skills

Ideal Personality & Mindset:

• Detail-oriented and highly accurate in financial work
• Organized and dependable with strong follow-through
• Proactive in identifying and resolving discrepancies
• Comfortable working in a structured, deadline-driven environment
• Professional and client-focused
• Calm and methodical when handling complex financial data
• Self-managed and accountable across multiple responsibilities

Tools & Technologies

• C3 accounting software
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM CST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

We are seeking a detail-oriented Administrative Assistant to support the Accounting team, specifically within Corporate Accounts Receivable operations. This role plays a key part in ensuring accurate financial data entry and contract processing within internal systems.

The Administrative Assistant will be primarily responsible for reviewing client contracts and inputting all required financial information into the Access database with a high level of accuracy. This position also includes general administrative support to help maintain smooth daily operations within the accounting function.

Success in this role requires strong attention to detail, the ability to interpret contract language, and solid technical proficiency. Clear communication skills are essential, as this role works closely with the Corporate Accounts Receivable Manager and other internal stakeholders.

Key Responsibilities

• Review client contracts and extract relevant financial data for system entry
• Input and maintain accurate financial records in the Access database
• Ensure data integrity by verifying information against contract documentation
• Perform general administrative support tasks for the Accounting team
• Assist with maintaining organized digital records and documentation
• Communicate with internal team members regarding contract or data clarifications
• Support Accounts Receivable processes as needed
• Spend approximately 50–75% of each shift on data entry and related administrative processing tasks

Qualifications & Skills

Important Skills:

• Strong ability to read and interpret contracts and financial documentation
• High attention to detail and accuracy in data entry
• Basic to strong technical proficiency with databases and administrative systems
• Strong written and verbal communication skills
• Organizational and time management skills
• Ability to work independently and follow structured processes
• Comfort working with financial or accounting-related data

Ideal Personality & Mindset:

• Detail-focused and highly organized
• Dependable and consistent in completing tasks accurately
• Proactive in identifying and resolving discrepancies
• Calm and methodical in handling repetitive data tasks
• Professional communicator and collaborative team member
• Quality-driven with a strong sense of responsibility

Tools & Technologies

• Microsoft Access database
• General accounting and administrative systems (as applicable)

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 9:00 AM – 5:00 PM Eastern Time
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

We are seeking a highly customer-focused Resident Services Specialist to support homeowner inquiries and account needs within a fast-paced residential services environment. This role is responsible for delivering exceptional support to residents by handling inbound calls, assisting with account-related questions, and ensuring accurate documentation of all interactions.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while maintaining a professional and empathetic approach. This position plays a key role in ensuring homeowners receive timely, accurate, and high-quality service across all communication channels.

Key Responsibilities

• Answer inbound homeowner calls and provide accurate account assistance and support
• Assist homeowners with payments, portal access, and general ledger/account inquiries
• Create, document, and update tickets accurately within Zendesk
• Maintain detailed and accurate records of all homeowner interactions
• Utilize Jenark, TownSq, payment platforms, and Microsoft tools to support resident needs
• Communicate effectively with homeowners through phone, email, and internal systems
• Troubleshoot basic account or portal issues and escalate when necessary
• Ensure timely follow-up on resident requests in alignment with service expectations
• Maintain high-quality customer service standards in every interaction
• Spend approximately 75–100% of each shift handling inbound phone support

Qualifications & Skills

Important Skills:

• Strong customer service and communication skills
• Ability to multitask in a high-volume, fast-paced environment
• High attention to detail in documentation and account management
• Proficiency with Zendesk or similar ticketing systems
• Familiarity with payment platforms and account servicing tools
• Basic proficiency with Microsoft Outlook and Microsoft Teams
• Strong problem-solving and troubleshooting abilities
• Ability to manage sensitive homeowner/account information professionally

Ideal Personality & Mindset:

• Customer-first and service-oriented mindset
• Calm and professional under pressure
• Highly organized and detail-focused
• Reliable and consistent in performance
• Proactive in resolving issues and supporting residents
• Strong team player with clear communication habits
• Adaptable in a fast-changing support environment

Tools & Technologies

• Zendesk
• Jenark
• TownSq
• Payment processing platforms
• Microsoft Outlook
• Microsoft Teams

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM EST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

The CSR will play a key role in ensuring a positive customer experience by resolving inquiries on first contact whenever possible, accurately documenting all interactions in Salesforce, and maintaining strong product knowledge to support multiple lines of business. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to meeting strict performance standards and service level expectations.

Key Responsibilities

• Manage high-volume inbound calls and emails, maintaining an average handling time of 300 seconds or less per contact
• Make outbound calls as needed to support customer needs across multiple lines of business
• Demonstrate strong customer advocacy through active listening, empathy, and policy-aligned solutions
• Accurately document all customer interactions, case details, and resolutions in Salesforce and internal systems in real time
• Resolve customer issues on first contact whenever possible to ensure high customer satisfaction
• Follow established escalation pathways to resolve complex or unresolved issues efficiently
• Maintain strong product knowledge to effectively support customer inquiries
• Meet and maintain all KPIs, SLAs, and performance metrics, including response time and service quality standards
• Respond to all customer inquiries within established SLAs, escalating issues when appropriate
• Collaborate with internal teams to ensure timely and effective issue resolution
• Perform additional duties and participate in team initiatives as assigned
• Maintain adherence to work schedules, attendance policies, and operational procedures
• Maintain an expected phone time of approximately 75–100% of each shift

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• High-volume call handling and customer service experience
• Strong empathy, active listening, and customer advocacy skills
• Ability to work efficiently in fast-paced environments
• Strong attention to detail and accuracy in documentation
• Ability to meet strict KPIs and SLAs consistently
• Problem-solving and escalation management skills
• Basic to strong proficiency with CRM systems (e.g., Salesforce)

Ideal Personality & Mindset:

• Customer-first and service-oriented mindset
• Highly dependable and punctual
• Performance-driven and accountable
• Calm under pressure in high-volume environments
• Adaptable and open to feedback
• Team-oriented with strong communication habits
• Self-sufficient with the ability to ramp up within 60 days

Tools & Technologies

• Salesforce (or similar CRM systems)
• Internal customer support platforms
• Email and communication systems

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM CST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

The ACAM assignment within the Customer Service team is responsible for supporting homeowners through timely and professional communication across email, phone, and ticketing systems. This position plays a key role in ensuring customer issues are addressed accurately and efficiently while maintaining a high standard of service and organization.

Working under the Admin Supervisor, this role requires strong attention to detail and the ability to manage multiple tasks in a structured environment. Success in this position depends on staying organized, prioritizing effectively, and delivering consistent communication across multiple platforms.

Key Responsibilities

• Respond to customer emails in a timely and professional manner
• Complete customer service tickets accurately within designated systems
• Conduct phone calls with homeowners as needed (25–50% of shift on the phone)
• Document all interactions clearly and consistently in web-based systems
• Navigate and utilize tools such as Citrix, Workpoints, Microsoft Outlook, Strongrooms, and the Town Square App
• Prioritize and manage multiple customer requests simultaneously
• Ensure issues are resolved or escalated appropriately based on guidelines
• Maintain accurate records and updates within internal systems
• Collaborate with internal teams to support customer resolution needs
• Maintain a high level of organization and task prioritization throughout the workday

Qualifications & Skills
Important Skills:

• Strong written and verbal communication skills
• High attention to detail and accuracy
• Excellent organizational and time management abilities
• Ability to multitask across email, phone, and ticketing systems
• Comfort working in web-based platforms and learning new tools
• Customer service and problem-solving capability
• Ability to prioritize tasks in a fast-paced environment

Ideal Personality & Mindset:

• Service-oriented and customer-focused
• Dependable and consistent in daily performance
• Calm and professional when handling customer concerns
• Proactive in managing workload and identifying priorities
• Collaborative and supportive in team environments
• Detail-focused with a structured approach to work

Tools & Technologies

• Citrix
• Workpoints
• Microsoft Outlook
• Strongrooms
• Town Square App
• Web-based customer service systems.

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 8:00 AM – 5:00 PM MST

Compensation
$5/hour
All raises and bonuses are at the discretion of the client.

The Admin Assistant provides essential administrative support to the Branch President and Community Management operations. This role is responsible for ensuring accurate documentation handling, maintaining organized records, and supporting communication and administrative workflows for Community Managers and association operations.

This position plays a key role in keeping association and homeowner information up to date, managing document flow between internal teams and storage, and ensuring timely processing of incoming and outgoing correspondence. Success in this role requires strong attention to detail, professionalism, and the ability to manage multiple administrative priorities in a structured and efficient manner.

Key Responsibilities

• Update and file association documents for Community Managers with accuracy and consistency
• Maintain and update homeowner and association information in C3 and shared filing systems
• Arrange delivery and pickup of documents from storage as needed
• Process and distribute incoming and outgoing mail for the office and associations
• Support administrative tasks as directed by the Branch President
• Ensure proper documentation handling, organization, and record retention practices
• Coordinate with internal teams to ensure timely flow of information and documents
• Manage a high volume of administrative tasks with strong attention to detail
• Maintain confidentiality and professionalism in handling sensitive information
• Phone involvement: 50–75% of shift spent handling calls and communication support

Qualifications & Skills

Important Skills:

• Strong organizational and time management skills
• High attention to detail and accuracy in documentation
• Excellent verbal and written communication skills
• Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel)
• Experience using C3 and Strongroom systems
• Ability to multitask and manage competing priorities
• Strong customer service and professional communication skills

Ideal Personality & Mindset:

• Detail-oriented and highly organized in daily work
• Professional, reliable, and consistent in communication
• Proactive in managing tasks without constant supervision
• Calm and efficient when handling high volumes of work
• Team-oriented and supportive of operational needs

Tools & Technologies

• Microsoft 365 (Outlook, Teams, Word, Excel)
• C3
• Strongroom
• Email and document management systems

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 9:00 AM – 5:00 PM EST
• Office-based or hybrid administrative operations environment supporting community management functions

Compensation
$5/hour. All raises and bonuses are at the discretion of the client.

The Admin Assistant will provide essential administrative and customer support to ensure smooth daily operations under the direction of the Vice President of Operations. This role is responsible for handling incoming phone calls, responding to email inquiries, and processing ARC/ARB requests in a timely and professional manner.

This position requires someone highly organized, responsive, and confident in managing multiple priorities while delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment and can maintain accuracy and professionalism across a high volume of communication tasks.

Key Responsibilities

• Answer incoming phone calls professionally and assist or redirect inquiries as needed (25–50% of shift on the phone)
• Respond to email inquiries in a timely, clear, and customer-focused manner
• Process ARC/ARB requests accurately and ensure proper documentation and follow-through
• Maintain organized records of communications and requests for tracking and reference
• Support operational tasks as assigned by the Vice President of Operations
• Prioritize and manage multiple administrative tasks simultaneously
• Ensure all customer interactions reflect a high standard of service and professionalism
• Follow up on pending requests to ensure timely resolution

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• Excellent customer service skills with a professional and patient demeanor
• High level of organization and attention to detail
• Ability to multitask and manage competing priorities effectively
• Strong time management and follow-up skills
• Ability to work independently while following direction from leadership

Ideal Personality & Mindset:

• Service-oriented and committed to delivering a positive customer experience
• Dependable and consistent in meeting deadlines and expectations
• Proactive in identifying what needs to be done without constant direction
• Calm under pressure and adaptable in fast-paced environments
• Detail-focused with a strong sense of accountability

Tools & Technologies

• Not specified

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 9:30 AM – 5:00 PM EST
• Remote or client-facing administrative support environment (as applicable)

Compensation
$5/hour. All raises and bonuses are at the discretion of the client.

The Accounts Payable Specialist is responsible for supporting invoice processing, vendor communication, and resolution of payment-related inquiries in a fast-paced, detail-driven environment. This role requires strong attention to detail, the ability to manage multiple tasks simultaneously, and consistent follow-through to ensure invoices are reviewed, processed, and paid accurately and on time.

This position will interact frequently with vendors via phone and online portals, as well as handle payment-related inquiries through email and case management systems. Success in this role depends on being self-sufficient, resourceful, and able to stay on task while managing a steady flow of requests and deadlines.

Key Responsibilities

• Review and process invoices for accuracy, ensuring proper handling of rush and priority payments
• Communicate with vendors via phone and online portals regarding invoice status and payment updates (50–75% of shift on the phone)
• Investigate and resolve payment-related inquiries through email and case management systems
• Ensure timely and accurate processing of invoices in accordance with internal policies and vendor agreements
• Track and follow up on outstanding invoices and discrepancies to resolution
• Maintain accurate records of communications and payment activity
• Collaborate with internal teams and vendors to resolve billing or payment issues efficiently
• Prioritize workload effectively to meet deadlines and maintain workflow consistency
• Stay organized and proactive in managing multiple tasks simultaneously

Qualifications & Skills
Important Skills:

• Strong attention to detail and accuracy in data and invoice review
• Excellent verbal and written communication skills for vendor interactions
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills for resolving payment discrepancies and inquiries
• Strong organizational skills and ability to manage high-volume workflows
• Customer service mindset when interacting with vendors and stakeholders
• Ability to work independently with minimal supervision

Ideal Personality & Mindset:

• Self-sufficient and resourceful in handling tasks and solving issues
• Proactive and takes ownership of assigned responsibilities
• Dependable and consistent in meeting deadlines and commitments
• Detail-oriented with a focus on accuracy and quality
• Calm and professional when handling high-volume or time-sensitive situations
• Comfortable working in a structured, process-driven environment

Tools & Technologies

• Vendor portals (specific systems not provided)
• Email and case management systems
• (Other tools not specified)

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday–Friday, 9:00 AM–5:30 PM CST

Compensation

• $5/hour
• All raises and bonuses are at the discretion of the client.

The Document Management Assistant supports high-volume document processing and data entry tasks across multiple platforms. This role is focused on maintaining accuracy, organization, and efficiency while working through large sets of information in a fast-paced remote environment.

This position requires strong attention to detail, the ability to learn quickly, and a consistent focus on completing tasks on time or ahead of deadlines. The ideal candidate is highly organized, comfortable working across multiple systems, and able to maintain accuracy while working at a steady pace.

Key Responsibilities

• Manage and organize documents with exceptional attention to detail and accuracy
• Perform high-volume data entry while maintaining speed and precision
• Work across multiple platforms and systems to input, update, and verify information
• Ensure documents are properly categorized, stored, and maintained according to internal processes
• Review data for errors, inconsistencies, or missing information and correct as needed
• Prioritize and complete assigned tasks efficiently, meeting or exceeding deadlines
• Maintain consistent workflow productivity in a fast-paced, task-driven environment
• Support general administrative document-related tasks as assigned
• Spend 0–25% of shift handling phone-based tasks (primarily non-phone focused role)

Qualifications & Skills

Important Skills:

• Strong attention to detail and accuracy in data entry
• High-speed typing and ability to handle large volumes of information
• Excellent organizational and file management skills
• Strong computer literacy and ability to navigate multiple platforms
• Ability to learn new systems quickly
• Time management and ability to prioritize workload effectively
• Ability to maintain focus in repetitive, detail-heavy tasks

Ideal Personality & Mindset:

• Highly reliable and consistent in producing accurate work
• Self-motivated with a strong sense of urgency and ownership
• Detail-focused and quality-driven
• Adaptable and quick to learn new processes and tools
• Calm and steady in repetitive, high-volume environments
• Proactive in identifying and correcting errors

Tools & Technologies

• Multiple internal document management platforms (varies by client)
• Standard office tools and systems

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 8:00 AM – 5:00 PM Pacific Time (US)
• Remote role requiring reliable internet and a distraction-free work environment
• Must maintain consistent availability during scheduled hours to support high-volume document processing tasks

Compensation

• $5/hour
• All raises and bonuses are at the discretion of the client.

This role supports the Accounting team by serving as a primary point of contact for property owners and vendors, providing timely assistance with account inquiries, payments, and documentation. The Admin Assistant plays a key role in maintaining accurate communication flow and ensuring accounting-related requests are processed efficiently and resolved with care.

This position requires strong reliability and consistency in attendance, as interruptions due to power outages or internet instability must be avoided. Candidates must also successfully pass a client-administered assessment prior to advancing in the interview process. Training will be provided on Vantaca.

Key Responsibilities

• Serve as the first point of contact for owners, answering incoming calls regarding account balances, statements, and payment setup assistance (25–50% of shift on the phone)
• Respond to owner and vendor email inquiries, providing account information, payment support, and general assistance in a timely manner
• Review and process incoming accounting requests, including payments, exceptions, and other items requiring follow-up or resolution
• Maintain accurate records of communication and updates within accounting systems
• Assist in resolving discrepancies and escalating issues when necessary
• Support the Accounting team with administrative tasks as needed
• Ensure consistent follow-through on open requests until fully resolved
• Adhere to internal processes and compliance requirements

Qualifications & Skills

Important Skills:

• Strong customer service and phone communication skills
• Ability to handle high-volume email and call inquiries professionally
• Attention to detail and accuracy in financial-related tasks
• Basic accounting support or administrative experience
• Strong time management and ability to prioritize multiple requests
• Proficiency with Microsoft Suite (Excel, Outlook, Word)
• Ability to learn and navigate Vantaca (training provided)

Ideal Personality & Mindset:

• Reliable and consistent in attendance and performance
• Proactive problem-solver who follows through on tasks
• Calm and professional when handling client concerns
• Detail-oriented with a strong sense of accountability
• Service-minded and supportive in communication style
• Adaptable and willing to learn new systems and processes

Tools & Technologies

• Vantaca (training provided)
• Microsoft Suite (Excel, Outlook, Word)

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 8:30 a.m. to 5:00 p.m. PST
• Remote position requiring stable internet and dependable working environment

Compensation

• $5/hour
• All raises and bonuses are at the discretion of the client.