We are seeking a highly customer-focused Resident Services Specialist to support homeowner inquiries and account needs within a fast-paced residential services environment. This role is responsible for delivering exceptional support to residents by handling inbound calls, assisting with account-related questions, and ensuring accurate documentation of all interactions.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while maintaining a professional and empathetic approach. This position plays a key role in ensuring homeowners receive timely, accurate, and high-quality service across all communication channels.

Key Responsibilities

• Answer inbound homeowner calls and provide accurate account assistance and support
• Assist homeowners with payments, portal access, and general ledger/account inquiries
• Create, document, and update tickets accurately within Zendesk
• Maintain detailed and accurate records of all homeowner interactions
• Utilize Jenark, TownSq, payment platforms, and Microsoft tools to support resident needs
• Communicate effectively with homeowners through phone, email, and internal systems
• Troubleshoot basic account or portal issues and escalate when necessary
• Ensure timely follow-up on resident requests in alignment with service expectations
• Maintain high-quality customer service standards in every interaction
• Spend approximately 75–100% of each shift handling inbound phone support

Qualifications & Skills

Important Skills:

• Strong customer service and communication skills
• Ability to multitask in a high-volume, fast-paced environment
• High attention to detail in documentation and account management
• Proficiency with Zendesk or similar ticketing systems
• Familiarity with payment platforms and account servicing tools
• Basic proficiency with Microsoft Outlook and Microsoft Teams
• Strong problem-solving and troubleshooting abilities
• Ability to manage sensitive homeowner/account information professionally

Ideal Personality & Mindset:

• Customer-first and service-oriented mindset
• Calm and professional under pressure
• Highly organized and detail-focused
• Reliable and consistent in performance
• Proactive in resolving issues and supporting residents
• Strong team player with clear communication habits
• Adaptable in a fast-changing support environment

Tools & Technologies

• Zendesk
• Jenark
• TownSq
• Payment processing platforms
• Microsoft Outlook
• Microsoft Teams

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM EST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

The CSR will play a key role in ensuring a positive customer experience by resolving inquiries on first contact whenever possible, accurately documenting all interactions in Salesforce, and maintaining strong product knowledge to support multiple lines of business. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to meeting strict performance standards and service level expectations.

Key Responsibilities

• Manage high-volume inbound calls and emails, maintaining an average handling time of 300 seconds or less per contact
• Make outbound calls as needed to support customer needs across multiple lines of business
• Demonstrate strong customer advocacy through active listening, empathy, and policy-aligned solutions
• Accurately document all customer interactions, case details, and resolutions in Salesforce and internal systems in real time
• Resolve customer issues on first contact whenever possible to ensure high customer satisfaction
• Follow established escalation pathways to resolve complex or unresolved issues efficiently
• Maintain strong product knowledge to effectively support customer inquiries
• Meet and maintain all KPIs, SLAs, and performance metrics, including response time and service quality standards
• Respond to all customer inquiries within established SLAs, escalating issues when appropriate
• Collaborate with internal teams to ensure timely and effective issue resolution
• Perform additional duties and participate in team initiatives as assigned
• Maintain adherence to work schedules, attendance policies, and operational procedures
• Maintain an expected phone time of approximately 75–100% of each shift

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• High-volume call handling and customer service experience
• Strong empathy, active listening, and customer advocacy skills
• Ability to work efficiently in fast-paced environments
• Strong attention to detail and accuracy in documentation
• Ability to meet strict KPIs and SLAs consistently
• Problem-solving and escalation management skills
• Basic to strong proficiency with CRM systems (e.g., Salesforce)

Ideal Personality & Mindset:

• Customer-first and service-oriented mindset
• Highly dependable and punctual
• Performance-driven and accountable
• Calm under pressure in high-volume environments
• Adaptable and open to feedback
• Team-oriented with strong communication habits
• Self-sufficient with the ability to ramp up within 60 days

Tools & Technologies

• Salesforce (or similar CRM systems)
• Internal customer support platforms
• Email and communication systems

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM CST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

About the Role:

The Tier 1 Help Desk Technician supports the Information Technology team by providing front-line technical assistance to end users across the organization. This role is responsible for quickly identifying, documenting, and resolving basic technical issues while ensuring a high level of professionalism and customer service.

This position plays a key role in maintaining operational continuity by managing incoming support requests, escalating complex issues appropriately, and collaborating with internal IT team members to ensure timely resolution. Strong communication, professionalism, and a collaborative mindset are essential for success in this fast-paced support environment.

Key Responsibilities

• Provide first-level technical support to end users via phone, chat, and ticketing systems (75–100% phone-based support)
• Receive, categorize, and prioritize incoming support tickets in ServiceNow, Jira, and Zendesk
• Troubleshoot and resolve basic hardware, software, and connectivity issues
• Escalate complex technical issues to Tier 2 or specialized IT teams as needed
• Maintain accurate documentation of issues, steps taken, and resolutions in ticketing systems
• Assist users with Microsoft Office Suite, Teams, and other standard business applications
• Follow established IT procedures and service level agreements (SLAs)
• Collaborate with internal IT staff to ensure timely issue resolution
• Provide clear, professional communication to non-technical users
• Support continuous improvement of help desk processes and knowledge base documentation

Qualifications & Skills

Important Skills:

• Strong technical troubleshooting and problem-solving abilities
• Excellent communication skills, both verbal and written
• Familiarity with ticketing systems such as ServiceNow, Jira, and Zendesk
• Basic knowledge of Microsoft Office Suite and Microsoft Teams
• Ability to manage high-volume phone-based support requests
• Strong attention to detail and documentation accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Understanding of basic IT concepts including hardware, software, and networking fundamentals

Ideal Personality & Mindset:

• Professional and customer-service oriented
• Calm and patient under pressure
• Collaborative and team-focused
• Proactive and solution-oriented
• Dependable and accountable
• Strong sense of urgency when resolving user issues
• Comfortable working in a structured support environment

Tools & Technologies

• ServiceNow
• Jira
• Zendesk
• Microsoft Teams
• Microsoft Office Suite

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 5:00 PM Pacific Timezone

11:00 PM to 8:00 AM Manila

The ACAM assignment within the Customer Service team is responsible for supporting homeowners through timely and professional communication across email, phone, and ticketing systems. This position plays a key role in ensuring customer issues are addressed accurately and efficiently while maintaining a high standard of service and organization.

Working under the Admin Supervisor, this role requires strong attention to detail and the ability to manage multiple tasks in a structured environment. Success in this position depends on staying organized, prioritizing effectively, and delivering consistent communication across multiple platforms.

Key Responsibilities

• Respond to customer emails in a timely and professional manner
• Complete customer service tickets accurately within designated systems
• Conduct phone calls with homeowners as needed (25–50% of shift on the phone)
• Document all interactions clearly and consistently in web-based systems
• Navigate and utilize tools such as Citrix, Workpoints, Microsoft Outlook, Strongrooms, and the Town Square App
• Prioritize and manage multiple customer requests simultaneously
• Ensure issues are resolved or escalated appropriately based on guidelines
• Maintain accurate records and updates within internal systems
• Collaborate with internal teams to support customer resolution needs
• Maintain a high level of organization and task prioritization throughout the workday

Qualifications & Skills
Important Skills:

• Strong written and verbal communication skills
• High attention to detail and accuracy
• Excellent organizational and time management abilities
• Ability to multitask across email, phone, and ticketing systems
• Comfort working in web-based platforms and learning new tools
• Customer service and problem-solving capability
• Ability to prioritize tasks in a fast-paced environment

Ideal Personality & Mindset:

• Service-oriented and customer-focused
• Dependable and consistent in daily performance
• Calm and professional when handling customer concerns
• Proactive in managing workload and identifying priorities
• Collaborative and supportive in team environments
• Detail-focused with a structured approach to work

Tools & Technologies

• Citrix
• Workpoints
• Microsoft Outlook
• Strongrooms
• Town Square App
• Web-based customer service systems.

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 8:00 AM – 5:00 PM MST

Compensation
$5/hour
All raises and bonuses are at the discretion of the client.

About the role:

The UCAM role supports HOAmanagement operations by serving as a key point ofcontact for board members, homeowners, and community stakeholders. This position isresponsible for handling communications, maintaining administrative records, andsupporting daily association managementtasks to ensure smooth and efficientcommunity operations.In this role, you will work closely under the Director of Management to ensure timelyresponses, accurate documentation, and consistent support for ongoing associationneeds across multiple communities.

Key Responsibilities

• Respond to emails from board members, homeowners, and residents in a timely and professional manner
• Complete AIS tasks and maintain accurate records within assigned systems
• Communicate and coordinate with board members, owners, and community stakeholders regarding requests, updates, and concerns
• Assist with general HOA administrative duties and document management
• Maintain and update information within CINC and SharePoint systems
• Participate in virtual meetings via Zoom as needed to support board or management discussions
• Track and organize data using Excel for reporting and operational support
• Provide general support to the Director of Management on daily operational needs
• Expected phone time:0–25% of shift handling inbound/outbound communication as needed

Qualifications & Skills
Important Skills:

• Strong attention to detail and accuracy in data entry and documentation
• Excellent written communication skills for professional email correspondence
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with administrative and case management systems
• Basic proficiency in Microsoft Office tools (Word, Excel, Outlook)
• Strong organizational and record-keeping skills
• Customer service mindset with professional communication ability

Ideal Personality & Mindset:

• Highly organized and process-oriented
• Calm and professional when handling resident or board inquiries
• Dependable and consistent in follow-through and task completion
• Proactive in identifying and resolving administrative issues
• Comfortable working in structured systems with repetitive but important tasks
• Collaborative and responsive to management direction

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

9:00 AM to 5:00 PM Central Time zone

10:00 PM to 6:00 AM Manila

About the Role:

The Sales Support role is responsible for driving revenue through effective lead response, lead nurturing, and closing sales opportunities. This position plays a key role in ensuring potential customers receive timely, professional, and persuasive communication that moves them through the sales funnel efficiently.

Working closely with the Director of Marketing, this role requires strong sales instincts, excellent communication skills, and the ability to confidently close deals while maintaining a high standard of service. Success in this role depends on speed to lead, consistency in follow-up, and the ability to convert interest into confirmed bookings or sales.

Key Responsibilities

• Respond to inbound leads quickly and professionally to maximize conversion opportunities
• Nurture leads through consistent follow-up and relationship-building communication
• Close sales by confidently guiding prospects through the decision-making process
• Maintain a high level of phone engagement (75–100% of shift spent on calls and live conversations)
• Utilize Opera, Revinate, Tyngo, Canary, and Outlook to manage leads, communications, and bookings
• Track lead status, update records, and ensure accurate pipeline management
• Handle objections and questions effectively while maintaining a persuasive, solutions-focused approach
• Ensure all customer interactions reflect professionalism, urgency, and brand standards

Qualifications & Skills

Important Skills:

• Strong sales and closing ability with a focus on conversion outcomes
• Excellent verbal communication and phone presence
• High responsiveness and speed-to-lead discipline
• Lead nurturing and follow-up consistency
• CRM and system navigation proficiency (Opera, Revinate, Tyngo, Canary, Outlook)
• Strong organizational skills and attention to detail
• Ability to manage multiple leads and conversations simultaneously
• Persuasion and objection-handling skills

Ideal Personality & Mindset:

• Highly proactive and self-motivated
• Results-driven with a strong focus on hitting targets
• Calm and composed under pressure
• Persistent without being pushy
• Service-minded with a customer-first approach
• Detail-oriented and dependable
• Competitive and motivated by closing deals

Tools & Technologies

• Opera
• Revinate
• Tyngo
• Canary
• Outlook

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 4:00 PM Pacific Timezone

12:00 AM to 8:00 AM Manila

The Senior Contractor Success Manager is responsible for overseeing day-to-day Contractor Success operations while leading and supporting the Contractor Success team. This role is focused on execution, consistency, and ensuring all contractor-related processes run smoothly across the organization.

Working closely with the VP of Operations and the leadership team, this role supports contractor initiatives, enforces policies, and helps maintain a structured, compliant, and professional work environment. This position requires someone who is confident, detail-oriented, and comfortable handling sensitive contractor matters. This is a long-term opportunity with bonus potential.

Key Responsibilities

• Manage and oversee daily Contractor Success operations and workflows
• Directly supervise team members
• Handle contractor relations issues, investigations, and escalations with professionalism and firmness
• Address performance concerns and conflicts, ensuring timely resolution
• Ensure policies and procedures are followed consistently across the contractor workforce
• Support performance management processes, including reviews and coaching
• Manage compliance-related tasks such as documentation, audits, and terminations
• Track and report on metrics including turnover, attendance, and performance trends
• Support leadership with contractor-related needs and provide operational insights
• Assist in driving engagement, retention, and overall contractor experience initiatives

Qualifications & Skills:

• Strong leadership and team management skills
• Experience in coaching, quality assurance (QA), or team oversight roles
• Ability to confidently handle difficult conversations and enforce policies
• Excellent communication and interpersonal skills
• High attention to detail and strong organizational ability
• Proactive problem-solving and sound judgment in handling sensitive situations

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Tools & Technologies

• Monday.com
• Trello
• Microsoft 365
• Outlook

Work schedule:

Monday to Friday

Work hours:

10:00 AM to 6:30 PM Eastern Standard Time

10:00 PM to 6:30 AM Manila Time

Compensation

• Starting at $6/hour, depending on experience
• Eligible for bonus opportunities after 90 days

The Staff Accountant will be responsible for supporting core accounting functions with a focus on maintaining accurate financial records and ensuring timely reporting. This role plays an important part in the financial operations of the organization by preparing journal entries, reconciling accounts, and assisting with property financial reporting.

The ideal candidate is detail-oriented, highly organized, and confident in accounting principles. They should be able to communicate clearly in English, collaborate effectively with internal and external stakeholders, and manage both recurring and ad hoc accounting tasks with accuracy and professionalism.

Key Responsibilities

• Prepare and post journal entries in accordance with accounting standards
• Reconcile accounts receivable and accounts payable on a regular basis
• Assist in the preparation and drafting of property financial statements and reports
• Maintain accurate financial records within accounting and property management systems
• Communicate with internal teams and external contacts regarding financial discrepancies and clarifications
• Support month-end and ongoing accounting processes to ensure timely reporting
• Participate in phone-based communication as needed (25–50% of shift may involve phone interactions)
• Ensure data accuracy across accounting platforms and Microsoft Excel files
• Assist with general accounting tasks and reporting requests as assigned

Qualifications & Skills

Important Skills:

• Strong knowledge of accounting principles and journal entry processes
• Experience with reconciliations (AR/AP)
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Familiarity with property accounting or financial reporting
• Experience using Vantaca and AppFolio
• Strong attention to detail and accuracy
• Ability to manage deadlines and prioritize workload effectively

Ideal Personality & Mindset:

• Strong communicator with excellent spoken and written English
• Detail-oriented and highly organized
• Reliable and consistent in producing accurate work
• Proactive problem-solver who takes initiative
• Comfortable working with financial data and sensitive information
• Professional and confident when communicating with others

Skills requirements:

1. Excellent English verbal and written communication
   2. Strategic thinker
   3. Writing and documentation skills
   4. Must be able to prioritize work
   5. Courteous and friendly
   6. Organized and has great attention to detail and quality assurance
   7. Ability to build trust
   8. Ability to work independently and manage multiple priorities
   9. Phone communication skills
   10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
   2. Private and quiet dedicated home office area
   3. Modern computer and operating system
   4. Back-ups in case of power or Telco interruptions
   5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 4:30 PM Eastern Standard Time

8:30 PM to 4:30 AM Manila Time

Compensation

• $5/hour
• All raises and bonuses are at the discretion of the client.

The Admin will provide essential support to the Executive Operations team by managing communications, scheduling, and data entry tasks. This role ensures smooth day-to-day operations through organized handling of emails, meetings, and internal records. Attention to detail and proactive task management are key to success in this role.

Key Responsibilities

• Manage email inboxes and correspondence, ensuring timely responses and proper organization (25–50% of shift may involve phone communication).
• Schedule and coordinate meetings, appointments, and calendar events.
• Perform data entry and maintain accurate records in databases and spreadsheets.
• Track tasks and assignments using internal task management systems.
• Prepare documentation, reports, and internal communications as needed.
• Access, organize, and maintain files on platforms such as OneDrive or SharePoint.

Qualifications & Skills
Important Skills:

• Email and calendar management
• Data entry and database management
• Proficiency with Microsoft Outlook, Teams, Excel, Word
• File organization on OneDrive or SharePoint
• Task-tracking and assignment management
• Strong organization and time management

Ideal Personality & Mindset:

• Detail-oriented and dependable
• Clear and effective communicator
• Proactive and collaborative
• Service-minded and supportive of team operations

Tools & Technologies

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• Microsoft Word
• OneDrive / SharePoint
• Task-tracking systems

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday–Friday, 9:00 AM–5:30 PM Eastern Standard Time

Compensation

• $5/hour
• All raises and bonuses are at the discretion of the client.

The Accountant supports the Accounting Department by assisting with day-to-day accounting functions and serving as a resource for community managers who need support with accounting-related questions. This role requires a strong understanding of general accounting principles, excellent communication skills, and the ability to work collaboratively across departments.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a team environment where collaboration and mutual support are essential. Accuracy and professionalism are key, as this role contributes to maintaining the financial integrity of community accounting processes.

Key Responsibilities

• Apply general accounting knowledge to support daily accounting operations
• Assist community managers with accounting-related questions and issue resolution
• Communicate clearly and professionally with internal departments and team members
• Maintain accurate financial records and support accounting workflows as needed
• Ensure accuracy and attention to detail in all accounting tasks and documentation
• Collaborate with cross-functional teams to support financial processes and reporting needs
• Participate in team collaboration efforts and assist coworkers when needed
• Maintain organization of financial information and documentation
• Spend approximately 0–25% of the shift on phone-based communication

Qualifications & Skills
Important Skills:

• General understanding of accounting principles and practices
• Strong attention to detail and accuracy in financial work
• Excellent communication skills, both written and verbal
• Strong organizational and time management abilities
• Ability to collaborate effectively across departments
• Problem-solving skills related to accounting inquiries
• Professional and clear communication style

Ideal Personality & Mindset:

• Team-oriented and willing to support coworkers when needed
• Detail-focused and committed to accuracy
• Proactive in asking questions and seeking clarity when needed
• Dependable and consistent in work quality
• Professional and approachable in communication
• Collaborative mindset with a willingness to assist across departments

Tools & Technologies

• Not specified

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 8:00 AM – 4:30 PM CST
• Remote or office environment not specified
• Collaborative team environment with cross-department interaction

Compensation
Starting at $5/hour depending on experience.
All raises and bonuses are at the discretion of the client.