About the Role:

We are seeking a highly customer-focused Resident Services Specialist to support homeowner inquiries and account needs within a fast-paced residential services environment. This role is responsible for delivering exceptional support to residents by handling inbound calls, assisting with account-related questions, and ensuring accurate documentation of all interactions.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while maintaining a professional and empathetic approach. This position plays a key role in ensuring homeowners receive timely, accurate, and high-quality service across all communication channels.

Key Responsibilities

• Answer inbound homeowner calls and provide accurate account assistance and support
• Assist homeowners with payments, portal access, and general ledger/account inquiries
• Create, document, and update tickets accurately within Zendesk
• Maintain detailed and accurate records of all homeowner interactions
• Utilize Jenark, TownSq, payment platforms, and Microsoft tools to support resident needs
• Communicate effectively with homeowners through phone, email, and internal systems
• Troubleshoot basic account or portal issues and escalate when necessary
• Ensure timely follow-up on resident requests in alignment with service expectations
• Maintain high-quality customer service standards in every interaction
• Spend approximately 75–100% of each shift handling inbound phone support

Qualifications & Skills

Important Skills:

• Strong customer service and communication skills
• Ability to multitask in a high-volume, fast-paced environment
• High attention to detail in documentation and account management
• Proficiency with Zendesk or similar ticketing systems
• Familiarity with payment platforms and account servicing tools
• Basic proficiency with Microsoft Outlook and Microsoft Teams
• Strong problem-solving and troubleshooting abilities
• Ability to manage sensitive homeowner/account information professionally

Ideal Personality & Mindset:

• Customer-first and service-oriented mindset
• Calm and professional under pressure
• Highly organized and detail-focused
• Reliable and consistent in performance
• Proactive in resolving issues and supporting residents
• Strong team player with clear communication habits
• Adaptable in a fast-changing support environment

Tools & Technologies

• Zendesk
• Jenark
• TownSq
• Payment processing platforms
• Microsoft Outlook
• Microsoft Teams

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:00 PM Eastern Timezone

8:30 PM to 5:00 AM Manila

About the Role:

The Data Entry Clerk supports the Accounting team by processing invoice-related documentation, maintaining accurate records, and assisting with vendor research. This role is responsible for ensuring invoices are properly routed, entered into accounting systems, and organized according to company procedures.

Reporting to the Sr. Accounting Specialist, this position requires exceptional attention to detail, strong organizational skills, and the ability to manage a high volume of data entry with accuracy. The ideal candidate is dependable, process-oriented, and comfortable working independently while collaborating effectively with team members when needed.

Key Responsibilities

• Sort, review, and forward emailed invoices to the designated third-party payment processor
• Enter invoice data accurately into Caliber and related systems
• Research and resolve vendor discrepancies by reviewing documentation and records
• Maintain organized electronic records and supporting documentation
• Verify invoice information for completeness and accuracy before processing
• Utilize various third-party websites to obtain, review, and validate information as needed
• Assist with document management, file organization, and record retention activities
• Communicate professionally with vendors and internal stakeholders regarding documentation needs
• Maintain productivity standards while ensuring a high level of data entry accuracy
• Spend approximately 0–25% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• High attention to detail and commitment to accuracy
• Strong data entry skills with a minimum typing speed of 40–50 WPM
• Ability to maintain high volume and accuracy standards simultaneously
• Strong organizational and time management skills
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, Teams, SharePoint, and OneNote
• Ability to learn and navigate accounting systems and third-party platforms
• Strong written and verbal communication skills
• Ability to work independently and collaboratively within a team environment
• Strong note-taking and information retention skills
• Ability to identify and differentiate between invoices, statements, purchase orders, and proposals
• Basic knowledge of accounts payable processes preferred

Ideal Personality & Mindset:

• Detail-oriented and accuracy-driven
• Organized and methodical in completing tasks
• Dependable and accountable
• Self-motivated with the ability to work independently
• Curious and willing to ask questions when clarification is needed
• Process-focused and consistent
• Team-oriented and collaborative
• Committed to maintaining quality and productivity standards

Tools & Technologies

• Microsoft Outlook
• Microsoft Teams
• Microsoft SharePoint
• Microsoft Excel
• Microsoft OneNote
• Microsoft Word
• Caliber
• Various third-party websites
• PDF editing software

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 5:00 PM Eastern Timezone

8:00 PM to 5:00 AM Manila

The Admin provides essential administrative and document management support to ensure efficient business operations. This role is responsible for handling data entry, document review and organization, report preparation, and administrative support tasks that enable consultants and internal teams to operate effectively.

This position requires strong attention to detail, excellent organizational skills, and the ability to manage a high volume of documentation while maintaining accuracy. The ideal candidate is dependable, proactive, and comfortable working independently in a structured environment with minimal phone responsibilities.

Key Responsibilities

• Perform accurate data entry and document uploads into company systems
• Review documents for completeness, accuracy, and proper formatting
• Prepare work materials for consultants, including email drafts and report generation
• Run and distribute reports as requested by internal stakeholders
• Rename, organize, and maintain electronic files according to established standards
• Export verbiage and documentation for use in reports, forms, and client deliverables
• Complete and maintain online forms and supporting documentation
• Ensure documents are properly stored and easily accessible within company systems
• Support administrative projects and operational initiatives as assigned
• Spend approximately 0–25% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong data entry accuracy and attention to detail
• Excellent organizational and document management skills
• Ability to manage large volumes of information and documentation
• Strong written communication skills
• Experience preparing reports and administrative materials
• Ability to follow processes and maintain consistency
• Time management and prioritization skills
• Proficiency with common business software and web-based platforms
• Ability to work independently and meet deadlines
• Strong problem-solving and critical-thinking abilities

Ideal Personality & Mindset:

• Detail-oriented and accuracy-driven
• Organized and methodical
• Dependable and accountable
• Proactive and self-motivated
• Adaptable and willing to learn new processes
• Professional communicator
• Efficient and deadline-focused
• Team-oriented with a service-minded approach

Tools & Technologies

• Document management systems
• Online forms and web-based platforms
• Reporting tools and databases
• Standard business software applications

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:30 PM Central Timezone

9:30 PM to 6:30 AM Manila

The Client Services Representative serves as a primary point of contact for clients, providing exceptional customer service through phone, email, and system-based support. This role is responsible for handling incoming inquiries, navigating multiple web-based platforms, maintaining accurate records, and ensuring client requests are addressed efficiently and professionally.

Reporting to the Director of Client Relations, this position requires strong communication skills, technical proficiency, and the ability to multitask in a fast-paced environment. The ideal candidate is outgoing, organized, and committed to delivering a positive client experience while maintaining accuracy and attention to detail.

Key Responsibilities

• Provide professional and courteous customer support by answering and managing incoming phone calls
• Assist clients with inquiries, requests, and issue resolution while delivering exceptional service
• Navigate multiple web-based systems to access, update, and verify client information efficiently
• Save, organize, and maintain electronic documents within company systems to ensure accuracy and accessibility
• Maintain detailed and accurate records of customer interactions and transactions
• Follow established procedures to ensure compliance with company standards and service expectations
• Collaborate with internal departments to resolve client concerns and fulfill requests
• Manage multiple tasks and priorities while maintaining a high level of accuracy
• Support administrative and client service initiatives as needed
• Spend approximately 50–75% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Advanced proficiency with Microsoft Office applications
• Ability to navigate multiple web-based systems simultaneously
• Strong organizational and multitasking skills
• Accurate data entry and documentation skills
• Problem-solving and critical-thinking abilities
• Strong attention to detail and follow-through
• Ability to learn and adapt to new technologies quickly
• Professional phone etiquette and communication skills

Ideal Personality & Mindset:

• Outgoing and personable
• Service-oriented and client-focused
• Organized and dependable
• Positive and professional communicator
• Adaptable and comfortable with technology
• Self-motivated and proactive
• Calm and efficient under pressure
• Team-oriented with a collaborative mindset

Tools & Technologies

• Google Chrome
• Webex for Cisco (Phone Application)
• Microsoft Office Suite
• Web-based client management systems

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM EST
• Fast-paced client services environment requiring frequent communication, multitasking, and strong organizational skills

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

The Accounts Payable Specialist is responsible for reviewing and approving utility invoices within the company’s payment platform while ensuring accuracy, compliance, and timely processing. This role supports the Accounts Payable team by maintaining financial accuracy, identifying discrepancies, and ensuring invoices are processed according to company procedures.

Reporting to the AP Manager, this position requires strong financial literacy, mathematical aptitude, and exceptional attention to detail. The ideal candidate is organized, analytical, and capable of working independently while also collaborating effectively with team members in a deadline-driven environment.

Key Responsibilities

• Review and approve utility invoices within the designated payment platform
• Verify invoice accuracy and ensure proper coding and documentation
• Identify and resolve invoice discrepancies and payment issues
• Maintain accurate financial records and supporting documentation
• Ensure invoices are processed in accordance with company policies and deadlines
• Communicate with vendors and internal departments regarding invoice inquiries
• Monitor invoice queues and prioritize processing to meet payment schedules
• Support accounts payable reporting and recordkeeping activities
• Assist with audits and financial documentation requests as needed
• Spend approximately 25–50% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong financial literacy and understanding of accounts payable processes
• Excellent attention to detail and accuracy
• Strong mathematical and analytical skills
• Ability to review and process high volumes of invoices efficiently
• Strong organizational and time management skills
• Ability to identify discrepancies and troubleshoot issues
• Proficiency in navigating digital payment platforms and financial systems
• Strong written and verbal communication skills
• Ability to work independently and within a team environment
• Comfortable working with multiple screens and systems simultaneously

Ideal Personality & Mindset:

• Detail-oriented and accuracy-driven
• Dependable and accountable
• Self-motivated and able to work independently
• Collaborative and team-oriented
• Organized and process-focused
• Adaptable to changing priorities and workloads
• Proactive in identifying and resolving issues
• Committed to maintaining high-quality work standards

Tools & Technologies

• Utility payment platform
• Dual-screen workstation setup
• Accounting and financial systems as required
• Email and communication platforms

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 4:30 PM MST
• Fast-paced accounts payable environment with a focus on accuracy, compliance, and timely invoice processing

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

The Tier 1 Help Desk Technician supports the Information Technology team by providing front-line technical assistance to end users across the organization. This role is responsible for quickly identifying, documenting, and resolving basic technical issues while ensuring a high level of professionalism and customer service.

This position plays a key role in maintaining operational continuity by managing incoming support requests, escalating complex issues appropriately, and collaborating with internal IT team members to ensure timely resolution. Strong communication, professionalism, and a collaborative mindset are essential for success in this fast-paced support environment.

Key Responsibilities

• Provide first-level technical support to end users via phone, chat, and ticketing systems (75–100% phone-based support)
• Receive, categorize, and prioritize incoming support tickets in ServiceNow, Jira, and Zendesk
• Troubleshoot and resolve basic hardware, software, and connectivity issues
• Escalate complex technical issues to Tier 2 or specialized IT teams as needed
• Maintain accurate documentation of issues, steps taken, and resolutions in ticketing systems
• Assist users with Microsoft Office Suite, Teams, and other standard business applications
• Follow established IT procedures and service level agreements (SLAs)
• Collaborate with internal IT staff to ensure timely issue resolution
• Provide clear, professional communication to non-technical users
• Support continuous improvement of help desk processes and knowledge base documentation

Qualifications & Skills

Important Skills:

• Strong technical troubleshooting and problem-solving abilities
• Excellent communication skills, both verbal and written
• Familiarity with ticketing systems such as ServiceNow, Jira, and Zendesk
• Basic knowledge of Microsoft Office Suite and Microsoft Teams
• Ability to manage high-volume phone-based support requests
• Strong attention to detail and documentation accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Understanding of basic IT concepts including hardware, software, and networking fundamentals

Ideal Personality & Mindset:

• Professional and customer-service oriented
• Calm and patient under pressure
• Collaborative and team-focused
• Proactive and solution-oriented
• Dependable and accountable
• Strong sense of urgency when resolving user issues
• Comfortable working in a structured support environment

Tools & Technologies

• ServiceNow
• Jira
• Zendesk
• Microsoft Teams
• Microsoft Office Suite

Work Schedule & Environment

• Core hours: 8:00 AM – 5:00 PM Pacific Time
• Monday through Friday
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

About the Role:

The Administrative Assistant provides high-level administrative support for leadership and professional development initiatives. This role is responsible for managing calendars, coordinating public leadership programs and webinars, maintaining records, and supporting continuing education processes. The position plays an important role in ensuring operational efficiency and delivering a positive experience for program participants and stakeholders.

This role thrives in a fast-paced, high-volume environment where organization, accuracy, and responsiveness are critical. The ideal candidate is detail-oriented, eager to learn, and capable of managing multiple priorities while maintaining a high standard of professionalism and service.

Key Responsibilities

• Manage and maintain calendars for Jennifer Wilson and Tamera Loerzel as needed
• Coordinate administrative activities for public leadership programs and webinars
• Calculate Continuing Professional Education (CPE) credit awards and issue CPE certificates
• Schedule meetings, appointments, and program-related activities
• Maintain accurate records and documentation related to programs and participants
• Support communication efforts with program attendees and stakeholders
• Prepare and distribute reports, presentations, and administrative materials
• Track deadlines and ensure timely completion of deliverables
• Assist with data entry, document management, and process administration
• Spend approximately 0–25% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong written and verbal communication skills
• Proficiency in Microsoft Office 365 applications
• Experience managing calendars and scheduling activities
• Ability to learn new systems and processes quickly
• Strong administrative and documentation skills
• Ability to work effectively in a fast-paced, high-volume environment
• Strong follow-through and ability to deliver work on tight timelines

Ideal Personality & Mindset:

• Highly organized and detail-oriented
• Eager and quick to learn
• Dependable and accountable
• Proactive and resourceful
• Adaptable in a rapidly changing environment
• Professional and service-minded
• Self-motivated with strong initiative
• Committed to producing high-quality work with accuracy

Tools & Technologies

• Microsoft 365
  • Outlook
  • SharePoint
  • Teams
  • Word
  • Excel
  • PowerPoint
• Adobe Acrobat Pro
• Salesforce
• Absorb LMS

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 4:00 PM Central Timezone

9:00 PM to 5:00 AM Manila

About the Role:

The Maintenance Support role assists the Field Services Manager in coordinating operational tasks, processing invoices, and supporting day-to-day maintenance and service workflows. This position plays a key role in ensuring work orders, vendor coordination, and project-related administrative tasks are accurately tracked and completed in a timely manner.

This role requires strong multitasking abilities, attention to detail, and the ability to quickly learn new systems and processes. The ideal candidate is proactive, organized, and able to anticipate needs once trained, ensuring smooth execution of maintenance and administrative operations.

Key Responsibilities

• Assist the Field Services Manager with daily operational and administrative tasks
• Create, process, and manage invoices accurately and in a timely manner
• Utilize QuickBooks and AppFolio for accounting, maintenance, and workflow tracking
• Track and update project and task progress using internal systems
• Support vendor coordination and maintenance-related communications
• Maintain organized records of work orders, invoices, and service documentation
• Ensure accuracy in data entry and financial documentation
• Multitask across multiple priorities and service requests
• Learn and adapt quickly to new systems and procedures
• Spend approximately 75–100% of the shift handling phone communication with vendors, clients, and internal teams

Qualifications & Skills

Important Skills:

• Experience with QuickBooks and AppFolio (or ability to learn quickly)
• Strong multitasking and organizational skills
• Ability to process invoices and maintain accurate financial records
• Strong attention to detail and accuracy in documentation
• Comfortable working with project tracking and task management
• Ability to follow instructions and repeat structured processes
• Strong written and verbal communication skills
• Basic understanding of maintenance or field service workflows (preferred)
• Ability to manage multiple priorities in a fast-paced environment

Ideal Personality & Mindset:

• Fast learner who adapts quickly to new systems
• Proactive and able to anticipate needs after training
• Detail-oriented and highly organized
• Reliable and consistent in completing tasks accurately
• Strong work ethic and accountability
• Comfortable with repetitive but important operational work
• Self-starter who takes initiative once trained
• Calm and efficient under high communication volume

Tools & Technologies

• QuickBooks
• AppFolio
• Internal communication and tracking systems
• Email and phone systems

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 5:00 PM Pacific Timezone

11:00 PM to 8:00 AM Manila

About the Role:

The Community Association Manager serves as the primary liaison between community Boards and the management team, providing guidance, operational support, and strategic recommendations to help communities achieve their goals. This role requires strong relationship management skills, sound judgment, and the ability to balance multiple priorities while delivering exceptional service.

The Community Association Manager is responsible for ensuring timely communication, accurate financial reporting, and effective community governance support in accordance with each association’s governing documents. Success in this role requires excellent organizational skills, professionalism, and the ability to engage confidently with Board members, homeowners, vendors, and internal teams.

Key Responsibilities

• Provide proactive guidance and support to Boards in decision-making in accordance with governing documents and association policies
• Deliver timely communications, updates, and responses to Board members and community stakeholders
• Review, prepare, and distribute accurate financial reports and community-related information
• Prepare for and attend Board meetings, annual meetings, and other community meetings as required
• Facilitate discussions and follow-up action items resulting from Board and annual meetings
• Coordinate with internal departments and vendors to address community needs and operational issues
• Maintain accurate records, documentation, and community information within company systems
• Monitor community projects, priorities, and ongoing initiatives
• Ensure compliance with company standards, service expectations, and community requirements
• Spend approximately 25–50% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple communities, priorities, and deadlines
• Financial report review and interpretation skills
• Strong customer service and relationship management capabilities
• Proficiency with Microsoft Office applications, including Word and Excel
• Familiarity with Adobe applications and document management tools
• Ability to navigate multiple software platforms and databases efficiently
• Problem-solving and decision-making skills
• Strong attention to detail and follow-through

Ideal Personality & Mindset:

• Professional and service-oriented
• Strong communicator who builds trust and credibility
• Organized and highly accountable
• Proactive and solutions-focused
• Adaptable to changing priorities and community needs
• Confident in managing stakeholder relationships
• Collaborative and team-oriented
• Committed to delivering excellent client service

Tools & Technologies

• Computer
• Phone systems
• C3
• Microsoft Outlook
• WorkPoints+
• Microsoft Teams
• Microsoft Office 365
• Community Archives
• TownSq

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

9:00 AM to 5:00 PM Central Timezone

10:00 PM to 6:00 AM Manila

** Occasional evening and weekend Board and annual meetings. Remote environment supporting community association operations and Board relations.

About the Role:

The Community Association Manager serves as the primary liaison between community Boards and the management team, providing guidance, operational support, and strategic recommendations to help communities achieve their goals. This role requires strong relationship management skills, sound judgment, and the ability to balance multiple priorities while delivering exceptional service.

The Community Association Manager is responsible for ensuring timely communication, accurate financial reporting, and effective community governance support in accordance with each association’s governing documents. Success in this role requires excellent organizational skills, professionalism, and the ability to engage confidently with Board members, homeowners, vendors, and internal teams.

Key Responsibilities

• Provide proactive guidance and support to Boards in decision-making in accordance with governing documents and association policies
• Deliver timely communications, updates, and responses to Board members and community stakeholders
• Review, prepare, and distribute accurate financial reports and community-related information
• Prepare for and attend Board meetings, annual meetings, and other community meetings as required
• Facilitate discussions and follow-up action items resulting from Board and annual meetings
• Coordinate with internal departments and vendors to address community needs and operational issues
• Maintain accurate records, documentation, and community information within company systems
• Monitor community projects, priorities, and ongoing initiatives
• Ensure compliance with company standards, service expectations, and community requirements
• Spend approximately 25–50% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple communities, priorities, and deadlines
• Financial report review and interpretation skills
• Strong customer service and relationship management capabilities
• Proficiency with Microsoft Office applications, including Word and Excel
• Familiarity with Adobe applications and document management tools
• Ability to navigate multiple software platforms and databases efficiently
• Problem-solving and decision-making skills
• Strong attention to detail and follow-through

Ideal Personality & Mindset:

• Professional and service-oriented
• Strong communicator who builds trust and credibility
• Organized and highly accountable
• Proactive and solutions-focused
• Adaptable to changing priorities and community needs
• Confident in managing stakeholder relationships
• Collaborative and team-oriented
• Committed to delivering excellent client service

Tools & Technologies

• Computer
• Phone systems
• C3
• Microsoft Outlook
• WorkPoints+
• Microsoft Teams
• Microsoft Office 365
• Community Archives
• TownSq

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:00 PM Central Timezone

9:30 AM to 6:00 AM Manila