Terms & Conditions

You agree to provide 5 STAR VAs accurate and complete information when you sign-up.

One sign-up is good for one Virtual Assistant position/role. As soon as the sourcing/match-making process has started, any changes in the Job Description or VA position will not be entertained.

5 STAR VAs will oversee your VA in an HR capacity only, it is acknowledged that it is the clients responsibility to train and manage them on a day to day basis.

14 Day Guarantee

In the unlikely event that the hired VA does not perform satisfactorily, resigns or goes AWOL within 14 days from their official start date, 5 STAR VAs guarantees to send a “second batch” of applicants free of charge.

If you utilize the 14 day Guarantee and obtain a second batch, there is no more 14 day Guarantee to follow.

Pricing

5 STAR VAs reserves the right to change pricing at any time, and the services do not provide price protection or refunds in the event of a price reduction or promotional offering.
Co-managed services will be agreed upon and fixed for a 12 month period and reviewed.

Refund Requests

We operate on a strict no-refund policy, except for in the cases below:

In cases where a client decides to postpone hiring a VA following sign-up, and no work has commenced on our end, a full refund minus admin fee’s will be granted and processed.

The client wishes to postpone the Hiring, in which case we shall hold open the payment of services for up to 6 months. If within 6 months the client hasn’t utilized the services they will forfeit the sing-up payment.

Liability Limitations

5 STAR VA’s is not liable for the actions of the people it helps to find work. Hiring staff with the use of our service allows you to work directly and independently with your selected VA staff without the company’s direct involvement. Please work with them using your best judgment in any and all cases.
5 STAR VA’S DOES NOT GUARANTEE, REPRESENT,OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

YOU EXPRESSLY AGREE THAT YOU’RE USE OF OR INABILITY TO USE THE 5 STAR VA’S SERVICE IS AT YOUR SOLE RISK. THE 5 STAR VA’S SERVICE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

5 STAR VA’S DOES NOT REPRESENT OR GUARANTEE THAT THE 5 STAR VA’S SERVICE WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND 5 STAR VA’S DISCLAIMS ANY LIABILITY RELATING THERETO.

Miscellaneous

You agree to give a minimum of 14 days notice should you wish to cancel your contract with one of our VA’s unless it is for gross misconduct, in which case it can be immediate after consultation with 5 STAR VAs.

This agreement constitutes the entire agreement between you and 5 Star VAs and governs your use of the 5 Star VAs service. You also may be subject to additional terms and conditions that may apply when you use affiliate services.

If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties and the remaining portions shall remain in full force and effect. 5 STAR VA’s failure to enforce any right or provisions in this Agreement will not constitute a waiver of such or any other provision.

5 STAR VAs will not be held responsible for failures to fulfill any obligations due to causes beyond its control.