In today’s digital world, it is painstakingly easy to outsource just about any task to someone as long as that person has a reliable internet connection.

That particular someone may be in their home, in a co-working space, or in an office. The internet has bridged everyone and made everything easily accessible. If you are running a business, it would be easy to delegate menial business processes to an outsourcing firm or to a home-based virtual assistant.

What are the perks of outsourcing?

Outsourcing, in its simplest sense, can cut operational costs in half compared to hiring in-house staff. You can save costs in infrastructure, manpower, technology and maintenance. Moreover, outsourcing allows you to focus on the core areas of your company than spend time on menial tasks. An outsourcing firm can focus on a specific business process such as lead generation or outbound telemarketing. A virtual assistant, on the other hand, has a wider scope of service compared to an outsourcing firm specializing in specific business processes. A virtual assistant can help you in the industry that you are in as well as perform administrative tasks for you. A virtual assistant can book your travels, do online shopping for you, and help you in your office tasks.

A virtual assistant provides administrative, technical, or social assistance to clients remotely or from a home office.

Virtual assistants are often on an inde
pendent contract and clients are not responsible for any employee-related tax, insurance or benefit, except if it has been included in the VA’s fee. Same as in outsourcing, clients can save logistical costs such as office space, equipment, etc. It has been estimated that there are between 5,000 to 25,000 virtual assistants worldwide. Virtual assistant industries include the following : administrative (secretarial, legal), computer (web development, digital marketing), and consumer services (food, retail). Moreover, here are other tasks that can be outsourced to a virtual assistant: bookkeeping, online research, database entries, email management, data presentation, and scheduling appointments.

Where to find a reliable Virtual Assistant?

One of the hurdles in hiring a virtual assistant is finding a reliable one. It is not enough to hire just about anyone out of the blue. Moreover, it is also hard to find the right people to entrust business processes as well as confidential files. This is why 5 STAR VAs came into play. 5 STAR VAs is an outsourcing company based in Iloilo City, Philippines specializing in matchmaking clients with competent, reliable, and suitable virtual assistants. The main focus of 5 STAR VAs is human resource and matching a dependable VA to a client and the client’s industry.

5 STAR VAs has a pool of professional Filipino virtual assistants and virtual IT professionals. The company is headed by an Australian/British management paired with a local Filipino entrepreneur to bring clients international experience as well as local knowledge. The company aims to provide suitable VA’s tailor-fitted to the needs and requirements of the client. The services of 5 STAR VAs includes the following:

General VA

This would include virtual assistants with adept administrative expertise and superb management skills. A general virtual assistant is the backbone of a business. General VA’s handle mundane tasks and keep things in order to let clients focus on the core areas of their company.

SEO Specialist

SEO, also known as search engine optimization, is the task of optimizing content and infusing market-savvy keywords to articles to have a particular webpage or website indexed in search engine websites like Google. Search Engine Optimization (SEO) is a tedious task that includes building a website’s online presence and getting traffic. This way, a website can rank on the first page (or number one) in a Google search result. This is particularly important to companies involved in sales – may it be business-to-business to business-to-consumer. Apart from an SEO Specialist, a digital marketing team would also include an article writer and social media manager as web development, search engine optimization, and social media marketing go together under the umbrella term digital marketing.

Real Estate Inside Sales VA

Aside from lead generation, lead nurturing is an important aspect in acquiring sales. It is often not enough to just give up on a prospect after the initial sales pitch has been given – Inside Sales (IS) or lead coordinators are tasked to keep in touch, establish rapport, and maintain ties with a prospect over time. Inside sales agents are also with the client all throughout the sales funnel. This is crucial in sales, as clients need to feel valued and be important to sales agents – especially in real estate. IS agents are adept in making the purchase process easier and more convenient for the prospect.

Real Estate Back Office VA

While a Real Estate Inside Sales VA monitors prospects, the back office VA will function as support system. This would mean preparing materials for the client’s seminar to prospects, ordering business cards for the team, researching property ownership, entering data in the MLS database, as well as other back office tasks in a real estate business.

Marketing Specialist

Marketing can either be inbound or outbound. This can range from social media marketing to cold emailing, cold calling and the like. This would also mean keeping up with the latest trends to be able to market better to the target audience.

Customer Service VA

One of the paramount reasons why some customers stay loyal to a particular brand is the experience that they had with it. Included in that experience is customer service (whether it may be product or service). It is important for customers to feel valued and it is important to be able to cater to customer queries and concerns. It is not enough to handle all the inquiries alone, thus a virtual assistant handling all customer queries and complaints is important.

These are the services provided by 5 STAR VAs. All virtual assistants are screened to be a tailor-fit match to the client and the client’s requirement through a thorough matchmaking process. 5 STAR VAs is located in Iloilo City, Philippines. Email 5 STAR VAs at info@5starvas.com or visit the website at www.5starvas.com

Outsourcing